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Customer Testimonials
Great service people
Very thorough work
On time
Good customer service.
The customer service is what makes the difference for me.
Very efficient and seem like they know what you’re doing at all times
The technicians are knowledgeable, courteous, and on time.
Sean is terrific rep of your company...kind, on time and expert in his work. Thanks!
Good communication before and after each service call. Unobtrusive and efficient.
Luis was very kind and informative. He was honest and was easy to communicate with.
WONDERFUL AND HELPFUL SERVICE MAN COMES TO MY HOUSE.
No bites on my ankles since he sprayed inside my family room
Care, accuracy, service.
You show up when you say you will. You are friendly, pleasant and knowledgeable. You always have everything you need to help us with whatever is going on pest wise. The monthly charge is reasonable. I like that if I need you to come for an out of schedule service, you are right there. Additionally, you answer the phone, speak clearly and treat me like you care what I think. The only thing I would like to see change is I would like to have the same person come whenever possible. Each person that comes, though seems to know what is needed, is friendly, knowlegeable and takes care of business with the appropriate amount of communication.
I really appreciate HomeShield for so many reasons: Being able to call and talk to a human is a HUGE benefit. Being able to schedule help so quickly. In just the last two weeks we needed to schedule a wasp nest removal and pest control and both happened right away. There was great communication and experienced care the entire time. Thank you for what you do. Ps. Tony is awesome.
Great Customer Service and transparency regarding the services and results. Debbie is great!!
Home Shield has always showed up when they said they would, was always friendly and professional, and did their best to alleviate any problems we were experiencing. They have my highest reccomendation.
Our Service guy was very good. Arrived on time. He's coming back in 2 weeks to check on everything. Nice truck, nice uniform, professional. I had a major ant infestation. It's been a few days and so far so good. I'm glad he's coming back in 2 weeks to verify we are still okay.
Professional, thorough, friendly and on time. Answered all our questions. Thanks!
Everything has been great so far! Super friendly and knowledgeable. We’ve noticed a significant decrease in mosquitos and flies.
HomeShield does excellent work and I especially appreciate its customer service. For me, being a little overwhelmed about moving forward on work I knew needed to be done, HomeShield was prompt and responsive to my needs and provided solutions and calm for me. I met with multiple pest control companies and found that HomeShield was super competitive-which mattered to me-but what mattered more was their customer service-I really felt like they were there for me, explained everything along the way. I'm really glad I found HomeShield-and they will be the ones I call in the future!
Service is great technician is super nice. Explains everything very respectful of the house and and the yard when doing the work.
Responsible
So far we appreciate the knowledge and commitment to provide Service Excellence and results which is a pest free environment. However, I must add it is early to know if this is a constant from your company. So far so good. Thank you!
Chris Chavez, our technician, did an excellent job. No more ants.
Best service technicians and family company run business by FAR!
You always have sent very nice and polite employees.
Prompt scheduling. Technician took time to explain the process and followed up when task was completed to see if I had any other concerns before leaving.
I only got an initial walk-through and estimate, but the team was on time, very nice, professional and seemingly transparent.
Everything
good knowledgeable tech
Marcus and the trainee were very thorough and explained what they would be doing. They listened to our concerns and addressed them very well. We were pleased with their work. The insect invasion already appears to be greatly improved. We are following the advice Marcus gave us and continuing to keep the treatment areas as they were left.
What I am not liking is that this is the third or fourth survey. I completed the survey I got at the end of treatment and also the Yelp survey. In addition I completed the google survey. The only reason I am completing this one is that I want to acknowledge the great work that Marcus and the the other tech did.