Customer Testimonials
December 10, 2018 — by
ServiceMaster Cleaning & Restoration of Arlington, Bethesda & Chantilly
Service personnel were prompt and polite.
Such a fast response! They came to my home within an hour. Very happy with their work & knowledge of the industry.
Professional and fast!
Great company to work with! Very Pleased with all the work they did!
December 10, 2018 — by
ServiceMaster Cleaning & Restoration - Osseo/Maple Grove Branch
They were very thourough and knowledgeable . Did a good job and very polite.
We were impressed with how promptly Service Master responded.
Courteous and friendly techs.
we are not finished yet, but so far representatives have been very professwional ans good.
Timely and efficient
Very friendly and courteous staff.
Great work.
Service Master was there fairly quickly after we called. As I was not sure how things like this went, I was somewhat confused as to what they were doing at times and I think they needed to communicate better, especially the first day when you are so emotional about your loss,etc. An example is when they started tearing up all the flooring and just bits and pieces of it in different rooms. I knew the dining and kitchen area needed to be redone and basement, but when they ripped up the linoleum in a couple spots in the bathroom, I did not know why. And so now, we have to redo the floor in the bathroom too. Was it necessary to do that? I stopped them from doing it to my bedrooms as there was minimal damage in those areas. They also called my husband and told them they would be arriving one day at 11 but did not say why and he didn't ask. ( I then made them change the contact number to mine. Anyway, a crew came out to move things. I did not understand what they were moving and to where. The head guy explained that they were taking stuff to a pod (which we deferred) and would take it and clean it. We had nothing for them to do or clean so it was unnecessary for them to come out. We did a lot of stuff on our own. Since they were there, we had them help us get a loveseat and couch out from the basement. They simply quit trying with the couch as they said it was impossible to get this out. 2 minutes after they left, my son and I had the couch out in the garage. I have a feeling you charge for every single little thing so I hope I am not charged for taking out that furniture because they didn't. Nick called everyday prior to him or someone else coming over to check the dryness and move fans or take fans. Overall, I was satisfied with the service. I just think better communication initially would have been good. Its a very hard and emotional thing to go through when your house and belongings get damaged, especially when it was all just remodeled! But overall, I believe everyone who came out knew what they were doing and were nice.
The service was great! Would use Service Masters again!😀
Promot
Honest
bobby was always prompt and did a great job.
Very quick service
Quick to come and assist the problum very friendly and do a very good job.
All the contractors and workers were friendly, efficient and thoughtful. Thank you for your service.
They are very thoural, trust worthy Wich is very important, great customer service and prompt on time, they will call you to notify you when they are about 30 min away.
Professional service and care for my home
We were very pleased with their work! They were thorough, polite and very thoughtful. My husband was recovering from an operation and was trying to blue tape the things we wanted to be removed when he felt ill. The head person told him to go rest and they would take care of anything that they were sure was destroyed and would come back a few days later to take care of the rest. We appreciated their understanding big time. They came back a few days later and took everything that was tagged, cleaned the cellar and finished the job.
Take charge , professionals. Like the contracts that state what exactly will be done with the cost. Job superintendent communication with my Home Owner’s Insurance was excellent. The work crews were efficient and thorough. They always showed as promised or called if a delay. No waiting around and wondering. Their finished product made my basement family room new and livable again. Water removal crew, Carpentry and carpet restoration are perfectionists and it shows!
Professional and fast. Very personable people.
Handled everything in a professional manner from furniture removal to replacement. Nothing damaged or broken
Prompt & courteous
Quick response - they were able to start within an hour of contact.
Work was done to my satisfaction and both gentlemen were friendly and explained what they were doing. Work was finished promptly.
Everything was good very pleased
Awesome friendly & efficient restoration workers during clean up as well as office staff who treated you and your 'disaster' as top priority.
Fast , well organized, extremely respectfully and very helpful.
The service they provided was much appreciated
professionalism