Customer Testimonials
I did appreciate a call from a Downeast customer service representative as a follow-up to my earlier comment. The conversation was helpful and I had the opportunity to explain my concerns; the representative listened, helped me better understand components of my bill and offered some options. Thank you.
You guys have prompt service, and the girls in the office did work with me to get me a better price. Based upon the fact, I do not have a lot of volume.
Friendly customer service
The experience and expertise of employees who have worked for many years for Downeast, providing continuity in service.
The follow up to my concerns , I don’t often do surveys because I wonder if anyone looks at them. But you did and I appreciate that level of service
Delivery to our somewhat remote home was reasonably prompt. The man who delivered the propane was very pleasant and left no evidence of his presence except a fill-up and the bill.
It is easy to enroll in automatic delivery and have monthly payments.
I like having the automatic delivery service, the auto pay plan, the fuel pricing plan, and the service plan.
The service is very good .
They work.
I did have a problem. But after reaching the correct person they did a good job to rectify the situation .
Personable and capable customer service. The driver who delivered the propane was thorough and professional, and personable as well.
The ability to repair all brands of heating equipment , and get it right... Irving's guys are not the best..
Customer service representatives are professional, courteous, knowledgeable, and always helpful. They always make sure all questions I have are answered and that I understand everything discussed before ending our telephone conversations.
Delivery staff are excellent, efficient and reliable.
Thank you all for what you do. You make a difference.
Excellent service and very courteous delivery drivers, technicians and sales staff.
When service was needed, we got a quick response and a follow up call.
I like that you are still a local business and I have been a customer since 2007. Also, the staff in the Brunswick office have always been friendly and helpful.
Am able to speak to a person regarding my questions
I can still talk to a human if I need to. The budget plan is helpful. Downeast is an old established local business that I trust and count on.
no comment
Thank you for very quickly coming to repair the break in the propane line. The customer service was excellent. From the call to the fix was less than 2 hours. Wow!
Always there when needed
Customer service; service department; delivery all very responsive.
Your drivers are very friendly
I don't have to think about
I love receiving a text telling me when and how much propane.
Friendly prople
In the past there has been some confusion about making sure our tanks are full. However, that issue seems to be over. I love receiving an email about each delivery. Your technicians have always been top notch.
Great service techs
dependibility and great friendly service