Customer Testimonials
Your products are dependable, and your service men are friendly & knowledgeable.
Simple and easy. Great customer service. Website is easy to use, and I like being able to see how much propane is in my tanks from the website
Never ran out of propane. R.Smith taking time with me!!!
Being on time work with budget has been referring you to them
Dependable delivery, good price, great customer service!
Reliable service and fair treatment. We’ve been a customer for many years and several home locations.
Jeff McMullin is amazing. Willy (our driver) is outstanding. Jen (dispatcher) has NEVER let us down!!!! If you keep good people, we will continue recommending you. Thank you for our continued mutual success.
Not at this time
Very dependable for my oil drlivery
Phone rep was immediately responsive.
I am happy to be a customer for oil and propane! Very good service and staff helpful on the phone!
Dependable
Scott is a great driver and ambassador for your company
I’m new to the propane for gas thing. I grew up with natural gas. I wasn’t sure about the whole ordering a fill process. I was very excited to see a “we’ve delivered your gas note hanging on the door.
Good website.
Nice ladies in customer service.
Reliable, helpful when called.
They have called me and have kept me totally in the loop, during a new instalation...
Prompt service! Helpful staff.
Always very responsive and helpful whenever I call for help.
Very friendly and thorough customer service from the fellow who came to our house to top off our tank!
Great customer service and install team, helped me with all questions I had and were quick to get our tank installed.
Product & Service were great!!
In the many years I’ve been a customer, they have always been fair, understanding, responsive and helpful. The receptionists do an extraordinary job of answering questions and making sure I fully understand what they say. The service people are well-trained, and they.re careful—both of which are great!
Dependability
Service is easily and quickly scheduled. Any questions are promptly answered. Product appears to be excellent.
Easy to become a new customer and they were prompt to schedule our first delivery making our move much easier.
service 100%--Never ran out of oil in 2 years
I have historically liked Downeast Energy over other options available to me. The main reason is that Downeast is a local brand. They're part of a larger conglomerate now but the service appears to remain the same. I would have given this a 10 but due to a happening with a recent delivery I am at a 9. I have camera surveillance on my home and during a recent delivery event this week I witnessed the driver so something that was careless and had the potential to cause damage.
I have many holiday decorations outside around my home. One particular item is strings of lights that go from the peak of the roof down to the ground and make up a half circle that mimics the shape of a tree. This has been part of my Christmas display for many years and the delivery person would walk up and around that part of the display to get to the fill spout for oil. When there is snow on the ground I clean a path in such a manner to allow this to happen as well. This delivery person proceeded to walk through the display instead, between strings of lights and spot lights mounted in the ground snagging the light strings on their clothing and the hose for oil. As they exited they obviously returned the same way repeating the snagging of lights and the house, now doubling back on itself, was wider then the distance between two strands of lights and was carelessly pulled back to the truck causing the lights to stretch away and bounce around quite violently.
Thankfully, everything worked that evening.
Always there for your customers ,friendly