Customer Testimonials
Kim and Bo were great. Everything was set up quickly and my car was ready to be examined!
Everything was done now and as quickly as possible!
Wonderful experience start to finish. Welcoming front desk staff, highly responsive, great quality of work, and very accommodating to my scheduling needs.
Friendly and curtious service all work was done professionally and on time
Professional quality
Windshield relaxed well, but extra credit to your very helpful and friendly receptionist.
The staff was all so helpful, friendly! The mechanics did an amazing job fixing my car and it was returned spotless and super clean!!!! 10/10 stars!!!!
How easy you made it! Context: I JUST had my windshield replaced over the Christmas break, after a year of living with a cracked windshield. (Life got in the way) I had such a great experience with Kirmac and I loved driving around with my pristine windshield and freshly vacuumed car. Then I got hit by a rock and got a chip within weeks. I called PoCo moment after it happened and was offered an appointment same day. Trouble was that I was on my way for any appointment in vancouver. The woman in Poco booked me into the Vancouver location, letting me know Kirmac is a family owned and operated business — something I probably heard on a radio commercial but hadn’t registered! The difference is you ACT like it. It was seamless. I drove straight to the Vancouver location where they were expecting me. The people were just as lovely as the PoCo team, and my chip was fixed on the spot. My windshield is slightly less pristine (bummer) but the experience overall was old-school special. I’m beyond grateful in this transactional age to have an experience where I feel like a customer dealing with a cohesive team. Well done. You’ve scaled your family culture exceptionally. (I say that as someone with decades consulting on brand strategy)
Simple and fast
Friendly at front desk and professional service to hand over the car except providing a very high quote to repair a small dent ($ 1200) in one minute
Was awesome. Great to deal with. Very professional. Thank you so much
Customer service and job done perfectly
Professional response to my situation and a job well done in the repairs required.
Staff at this location were efficient, knowledgeable, communicative and friendly.
The window repairs on the car are very satisfactory.
Communication was great, advisor patient and pleasure to work with
Tamara was wonderful to work with. She communicated clearly at every step, explained my options, provided the ETA for the OEM windshield, and was incredibly helpful with the claim. Friendly, professional, and efficient.
The staff are very friendly and helpful, and my car repair looks great. Thank you.
Good customer service
Staff are nice, quick respone and professional. (Hermaine)
Excellent customer service including prompt and efficient communication with updates on the repairs to my vehicle.
The experience from start to finish was seamless
Jessica and Robin are great to see. I have fun while I’m at the shop. Communication is great and we always find a solution.
The customer service is astonishing. The process was easy and straightforward. All questions were answered. A rental car was available and sorted, I didn’t have to worry about making sure I had a vehicle once I left after drop off. The work was done quickly and I was satisfied with the pick up.
Your receptionist at Schoolhouse Street was a pleasure to speak when I dropped off my payment and on a phone call. She was friendly and excellent at rely information. Other team members involved in the process kept me informed throughout the process via text message. Your call centre staff were also a pleasure to communicate with.
Exceptional customer service all around.
The new windshield is great!
It was getting difficult to drive in the rain with the old windshield. It was so worn and causing outside fogging impacting visibility. It was cracked, but that wasn’t causing the visibility issues.
Thank you for improving my visibility keeping me and other drivers safe on the road.
Friendly staff, and quick turnaround on getting my vehicle back.
Madeline and all the staff are super friendly and made me feel really welcome. Best customer service I’ve ever had
Good experience. Great service
Fantastic experience with the team in North Vancouver. Surpassed my expectations.
The thing i liked was the quick response either by trxt or phone call back.
Kirmac replaced the glass on my sunroof and the experience was smooth and easy.
Communication was clear throughout, the work was done on time, my car was cleaned as a courtesy and everything looks great. Thank you .
Clear communication. Prompt service. Kindly people.
Excellent service and updated working progress. Fantastic kind staff !