Customer Testimonials

Good value and fast service

Trek sales quality products

Owned treks for 30 years now for a reason. Always a great product

Very easy transaction. Got my new grips sent to the store and they installed them for free. Love the personalized customer service I receive every time.

I always get prompt attention to my orders. Almost like Amazon Prime--order comes in 3 days or so.

You should give the option to deliver to our local Trek store for assembling...
Otherwise, love my new bike
First name removed

An adult bike my size! So easy to order online and the tracking and notifications were on top of it!

they're always ready willing and able to help

Great product

Easy

Items are well displayed and the description is plain and very thorough. Ordering the item is easy and the sites navigation process is smooth and easy. My sight is not as good as it once was but the items and the lettering size is appropriate even with my readers.

Very smooth for an old guy!

Quality products delivered promptly.

Trek supports diversity! Our store group rides are a very diverse group yet we concentrate on the ride and what unites us rather than what could divide us. We support and look out for each other because we are family and our shared DNA is bikes.

Great products, great events.

Easy, no hassle online bike purchase between Trek and our local Trek dealer. No questions asked 30 day return policy made a huge difference and peace of mind. We ended up loving our bikes, but having that option is why we ultimately went with Trek.

The professionalism of the staff and the quality of the bikes. The Townie was the most comfortable ride for me after trying 5 other e bikes including Cannondale and Velotric. The reason I didn’t buy one is bc the battery is not removable and I can’t store a bike in my house.

Good service. Quality products.

The brand and quality.

Best price to quality ratio and Trek is kind of a local business to us.

I like Trek and Trek brand.
When I need grips Trek had a nice set of Bontrager grips that look nice and arnt the cheap ones on amazon.

I love my new Trek Domane+ and all of the accessories I have purchased from the site. The bike is just perfect and makes me want to go out every day. Also, anytime I had concerns their support was willing to listen and resolve any issues. From the main support to my local shop, I have felt that they truly want to make the customer happy.

Having stock on the part item and providing an easy purchase was a plus. I somehow never received a message of delivery at the shop. Called the shop and the part had arrived. Pickup was easy.

The trekbikes website is awesome, very easy to use to find what you're looking for and it's has a lot of valuable information on all their products. It was easy to find the mountain bike tires I needed. The check out process was also an easy process to follow to purchase my mountain bike tires. Once ordered my mountain bike tires arrived in 2 days.
Awesome experience!!!

Ease of purchasing a diverse array of items

Customer service is excellent!

Why I think Trek Bikes are awesome.
In the last five months, my family and I purchased three Trek bikes, and honestly, they're fantastic.

Why I Love Trek Bikes:

Andrew Hammond and the entire Sacramento Trek Store workers are amazing: Andrew helped us out at the store. Super knowledgeable and friendly, he really knew what we needed.

Quality bikes: Each bike we got is top-notch. Super comfy, durable, and just a joy to ride.

Just feels right: The whole experience, from walking into the store to competing during the weekends has been great.

Bottom Line:
I totally recommend Trek Bikes. Great bikes, awesome service, can't go wrong with them.

Cheers,

Ability to have trek items sent to local trek dealer to avoid shipping charges.

Find parts specific to my bike and order them online.

It was a great experience, time was good and easy