Customer Testimonials
Your initial onboarding of a new client is not good at all. Thankfully, you have two people, Bonnie & Tony who were very helpful.
The personnel who deliver the gas to our property!
You alert me when you schedule service and you promptly send the bill.
You have always been professional and consistent with your services.
Thank you.
Good service, like the new route program so we do not have to worry about running out of gas going forward, the way it used to be.
Tony Swift always makes sure that everything is completed to the customers satisfaction. All the folks are good to deal with.
Just efficient!!!
I know our lane is challenging but your drivers perform wonderfully. And you anticipated our delivery need—so important to do during good weather as our lane becomes impassable during snow events. Thanks, you’re the best!
I use Freeman Gas for my vacation home and have automatic delivery service which I like and have never run out of propane I also like being able to pay for propane over time with monthly payments
We have had a Freeman Gas account since 1996 with no problems. We would highly recommend Freeman Gas to anyone needing this service.
That you read individual tank amounts and allow for tank refills! Thanks!
Very helpful when I call.
Auto refill/delivery. Don’t need to call for LP tank refills. No worries about ability to stay warm during cold winter weather.
The office staff in Banner Elk is courteous and professional and always willing to help. They will go out of their way to please the customer. I have always recommended Freeman to anyone looking for a propane company.
I have been with Freeman Gas/ Superior since 1997.
Any problems I have had were taken care of quickly. 🙂
I really like the new almost instant online updates!
They proactively help me manage my propane tank. The on line billing and payments are very easy. Will likely use them for heater replacements in the future.
Reliability and affordability
Timely service, very responsive
Dependable and reliable!
Always keeps our tank full at a good price!
Dependability
A steady, dependable company with a courteous and responsible staff. I have been a customer since 1994-95. I have only made one emergency call. About three years ago, my oldest grandson was on the front porch and got a whiff of a "chemical or fuel smell" --so I tracked it down to a small brass fitting on the tank. When I called Freeman they said they would be right there --and they did in less than 30 minutes. The service technician had the necessary part and repaired it within 15 minutes. We will always remember that prompt response. ><> S.B. McGinn
Keeping my tank from running out
Small town local attention to customer service.
The local office and staff of Freeman Gas are wonderful! The new procedures for telephone contact and to try to talk to someone in the local office are HORRIBLE. I had a simple request for some information and trie to call the local office. In three (3) efforts I got someone in Georgia, someone in Tennnessee and someone in Kentucky. They could not help me. When I asked where I could complain about this HORRIBLE service I was told to contact the Customer Care staff. I asked to be connected to Customer Care and was told that the people answering the phones are not allowed to do that. Then I tied to contact Customer Care and was unable to do that either. Your new line should be called WE DONT'T CARE ABOUT OUR CUSTOMERS.
I've been told you've ;ost many customers already. So, apparently you don't care! Your new remote phone service to answer calls will kill your business. Maybe you are like the hedge funds that buy businesses only to bankrupt them and then sell off the assets for personal greed. Shame on you for ruining a good business and probably putting decent, hardworking people out of work. Your new work model is a HORRIBLE disaster. Shame on you!!
I like the prepay program, and I like that the delivery is something I can count on and lastly the company has good communication!
Fast responses time
Prompt and communication.
Budget plan. Local office. Deliveries based on usage estimates. Phone response needs some work but online service is very good.