Member Testimonials
Staff are always friendly and helpful when I have contact with them, the facility is clean and well maintained, parking is not a problem, all around good experience!
Excellent staff. I do though, recommend that the Y activity app be reviewed and improved
Great facility for all activities. Love the pool. Very friendly and helpful staff: Great place to socialize and meet new people
Love the classes and instructors. They have something for everyone.
Conveniently located, great equipment. Meets my needs.
I love the friendly staff. I love the cleanliness of the facility. Finally, I love the many options of programs there are for adults and children.
Love going to the Y. Especially the therapy pool. Everyone is so nice and helpful.
The water classes are great exercise for folks with mobility issues, and are filled with friendly faces. The book club for those over 55 is delightful, and has gotten me reading again, and eager to share my views with the other folks in the group. I highly recommend it!
Barre classes
What I appreciate the most about my experience at the YMCA is that its spaces are welcoming of everybody and Every Body. It's a judgment-free zone where the swim instructors and fitness center employees are helpful and encouraging.
Clean everything I need is there
I like that there are programs for active older adults. I wish there were more.
Love the Y
Lazy River and the aqua classes
Staff,pools,track,weight room,machines,coffee/tea.
I don't like that people get the locker room all wet instead of drying off in the pool or shower,people don't obey signs- use phones in locker room, walk in pool area without shoe covers,young kids using the blood pressure machine and horsing around on the track(parenting problems).
Overall, great place.
Great facility, friendly staff, YMCA is just a great organization
What a beautiful facility! What makes the difference, though, is a team of employees, professionals, volunteers who keep this place clean, who greet with kindness and assist at their best ability. We haven’t taken advantage of trainers or classes yet. I’ve never seen a miserable or dissatisfied person go through there.
Friendly staff, clean facilities, convenient hours, "age" friendly, diversity of programs/ opportunities.
Nice clean facility,the staff is friendly and there’s ample equipment for whatever workout I want to do
New facility
Friendly staff
Location
Well maintained
Great pool area
Everything that the YMCA offers, open hours and cleanliness.
Clean facility, helpful staff
Everyone is very plesant. They always greet you when you arrive!. The class Instructors are doing a great job, explaining the how &why of things Always making sure they tel! You at your. Own pace!. The floors,rooms gyms are always very clean. No mold in any of the showers. Thank You Al! For doing a great job?
I have belonged to the Y since 2013. When the Northwest branch opened I have enjoy the track,the gym and the pool. Lots of activities for every age group. The lending library is wonderful. Everyone that works here are nice and friendly.
All the options from the pools, sauna, treadmills, bikes, classes…. So much
It’s also very clean and the staff are always friendly
Friendly, helpful staff. Very good instructors. Good variety of classes. I especially like the indoor track.
The Northwest Family YMCA is by far the best in CNY. I have taken 3 pickleball clinics with Rob & there is plenty of space, parking, and all kinds of activities for all ages.
Friendly staff
I enjoy the adult water fitness programs.
The classes, friendly staff and instructors and pleasant, maintained facilities.