Customer Testimonials
great service . stock most of the materials that we need . quick turn around .
close by and open weekends, very convenient. thank you.
Good Service all around
good group of guys
Quick ability and fast service
They usually have the material I need and are able to cut it to length within a few hours.
Excellent friendly professional service
Richmond always has a good stock of materials and the guys there are excellent to deal with. They have helped me out in a pinch with a quick turnaround!
When I make an order, we receive within 2 working days. Never has there been an issue with product not being in stock. I receive acknowledgement of my order in a timely order c/w pricing.
The speed of custom cutting and availability of literally anything metal related.
Always great service!
Friendly staff who are knowledgeable about products.
Efficiency. The process from providing details, receiving quote, payment to delivery was extremely quick and accurate.
Speed, Ideas we have before first coffee see us getting metal in the mid afternoon, making parts on the night shift, and trying them 24 hours after discussing the initial ideas.
very helpful loaded the material I bought
Counter staff is fast and efficient. Never had an issue finding what we need and helping with suggestions.
You always have what I need . Fast, reliable, service.
very helpful staff
You have a good supply and assortment of metals for jobs. Small quantities are not a problem. Big bonus if you’re a one off job shop.
Quick estimates- good service
Lots of variety, great staff, lots of choice, and no waste
I don’t have to buy normal sheets
Convient stocked items.
Cut to length.
Orders are ready quickly.
Jamie doing great work
You do specialized customer ordered. So I do not have to buy an entire sheet of metal
Great products and service
I can buy small quantities of steel easily from you
The Staff are always great and helpful.
Yes, I recommend your services to all
Full service, fast turn around, always available.
Fast and easy. Responsive and helpful personnel
Great customer service from Jacob in general.
My two pieces of feedback would be on:
1. Not hearing back on where we were in the process of the drawings I submitted. Required me to call and prompt after a lag in comms of 5 days.
2. Did not hear back when the products were available at the Richmond location. I had discussed with Jacob that I would either pick up or have this order delivered dependent upon when the materials arrived. I did not hear back and called to find they had been delivered. I understand that Jacob was away at this time so orders can fall between the cracks like this one did. I feel that Metal Supermarket could benefit from having some more structure in place to organize hand-off when an employee goes on vacation