based on 805 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very well run, staff well trained, 20 minute sessions
Pricing is high. No Sundays. Focus on post training stretching top prevent injury.
The support, goal setting and atmosphere
The attentiveness of the instructors.
There is far too much staff turnover! Kevin is the only staff member left that was there 6months about!
Personalised training sessions, interaction with trainers, appointment based training sessions
Efficient members of staff and management.
Friendly atmosphere in which to train.
20 minutes - helpful staff - proven results
It is very expensive, I loved going and getting information that I am interested in, but I am a student and it's very pricey
Early morning opening time-6am
personalised service and diet
Enjoy training and getting results
It's personal, small groups and short
Personalized, professional, friendly.
Being honest, after 21 months of same routines, the training has become boring. Too many changes in staff, declining real interest in my personal interests/goals, leave me questioning value of membership. I see benefits of regime but it's harder and harder to rustle up enthusiasm to attend.
most of my friends couldnt afford the gym or be wiling to pay the money
I love the encouragement that is given so quietly you don't realise it until you find yourself doing except uses that you would have thought impossible before joining
1) Better App where you can actually see the name of the trainer / very often the name of the trainer is not the actual trainer who is training in that slot
2) Make it look less like a business. Make the slot 30min (even if the workout is 20min), so people have the chance to talk to trainer after the class. Also, stop pushing supplements so much.
3) Have two trainers in the morning when you do check up (it is very often hard to get a slot for training in the morning when you have the trainer busy with check ups)
Quality of your gym team
Punctual, attentive, polite, informed, friendly and efficient.
Bob.fran.William excellent trainer's.
Very friendly and informative.
I'm early into the process so I wouldn't be in a position to recommend yet. So far its great but very early days. If I had to give one criticism it would be to lay off the sell on your supplements etc. It takes away from the experience as it feels more like a sales pitch/commission driven situation rather than a genuine interest in helping people lose weight.
Trainers are expert, encouraging, eager to support you achieve your goals.
Personalised training programme that is measured & focused & goal driven.
Diet and workouts planned according to each individual needs.
Focused attention on classes with a low number of members at the same time allowing good orientation during workouts.
Truly is the best gym I have been to I have saw results and the staff are so friendly and efficient and friendly and professional at there job.
Kind Regards First name removed
There is attention provided which gives a level of confidence that the exercises are being done correctly and therefore getting maximum benefit. Small numbers in gym at any one time
Personal attention is great - sessions really suit when you have limited time
Open on Sunday