Customer Testimonials
We appreciated that the delivery driver for our tank refill took the brief time to relight the pilot flame in our logs. It is a great assistance to older folks.
Last year I went through a horrible experience with another Propane company. I called Virginia Propane and the difference is night and day. They have been honest, polite, efficient. . . .I am so thankful to make the change! Thank you!! DK, Ashland VA
I like your Richmond employees! Always kind and helpful both on the phone and in person
Staff and propane delivery person have great customer service skills. Keep up the great work!!
When we call for service, we always get someone out here within days.
You arrive when you say you will and the invoice is left right where you say it will be.
Came out quickly after my call. Will recommend them to friends and neighbors.
Thanks for your service.
Easy to order and delivered quickly!
We've enjoyed doing business with you (despite the hike in propane costs, which is obviously not your fault). Your employees are always pleasant. Paying the bill is so easy online. Looking forward to the day the prices drop back to where they should be. People can't live with these continuing price hikes in all products.
We are satisfied customers!
Products are great, services needs a little attention.
1. When you tell a customer that I will reach back out to you and that never happens.
2. Change date for installation an never inform customer.
3. The team that delivered the tanks an ran the lines were professional in their work, so was the driver that delivered the propane.
Service is very good.
Service oriented staff.
Great customer service.
Installed gas line to a new generator at no charge. Did an excellent job.
Always polite, always reliable
Always prompt, always careful of property, always secure the gate when you leave, always polite.
Your customer service.
Explained everything, friendly, n respectful
They are a reliable company. Delivery people are very professional and personable!
10
Friendly Staff
Virginia Propane is wonderful to deal with. From my first call, to the tank delivery, to installation of the pipes, and lastly the filling of tanks- all went very smoothly.
I am thrilled that we switched from Amerigas to Virginia Propane. I have highly recommended them to our friends and family. Thanks Virginia Propane.
Deb Black
Friendly helpful staff, great pricing and above and beyond customer service.
You always deliver it when I need it.
They came out immediately because I smelt gas - even though they said that happens as you near the end of your tank. It made me feel more comfortable not having to wait though. Very considerate!
Customer service is excellent
Thankfully I’ve only had to call customer service a few times in 13 years but each time they have been professions, friendly and helpful.
Prompt service and reasonable costs.
On time deliveries
Great customer service, the guy who delivered our propane was very nice.