Customer Testimonials
Deliveries are timely, and service requests prompt and professionally done.
I can't remember the name of my delivery person but he was very vigilante in making sure I did not run out of propane, even when I was unable to clear the gate for him to access the tank. When he noticed the snow had melted enough for him to access the tank, he topped it off. I truly appreciate his dedication. It saved extra strain on my daughter who would have had to do the work since I am recovering surgery.
Prompt customer service, friendly and knowledgeable
Local customer service has been very friendly, fast and efficient. We switched to Griffith when our previous supplier nearly eliminated the local contact and bounced all calls to corporate site out of state
No worries, always feulnin the tank
Every time I have a concern, your people sort things out. I just need someone to sort me out.
I LIKE YOUR PEOPLE
Good service.
I like that I can see how much propane is in my tank. I also like that I can pay my balance online.
remote monitoring
Friendly and Accommodating staff. Cellular transmitters.
You deliver in a timely manner and have tried to keep your pricing competitive with other companies in the area.
I like that Griffith Energy delivers my propane in a timely manner so I never have to worry about running out of gas. I like that there are local people in the office that I know and can talk with if I have a question.
I like that I can check my account online to see how much propane in my tanks.
I like the friendly and efficient people in our local office.
I like the fact that I don't have to worry whether I will have product delivered to my tanks or that I will get results if I have a concern.
Timely service, never ran out of propane. Company works with customer for best price. Easy to pay bill via check, or online.
Great customer service.
From the very first minute I spoke to the front office they were courteous and willing to help. I had recently bought a new house and of course the fuel oil ran out- they set me up with service, inspected my tank, and filled me up all in the same day. Mind you I called my current provider and they wouldn’t help me for 7-10 days!!! Needless to say Griffith is now my energy company and I cannot shout loud enough how well they treat their customers even when they aren’t customers yet.
Thank you for all your help that day!
Good service, knowledgeable and professional employees
Service is great and we never run low or out of propane.
reliability
The service is great and the price for heating fuel is lower than other companies. (so we hear from our neighbors) The budget plan works very well. We do not have to worry about running out of fuel with the apparatus on the tank.
On time deliveries
I like the reliability of knowing I'll get a delivery when I need it.
I like all the service and office staff. Have been using Griffith since 2003 and will continue using them. Great service and very fair pricing.
Delivery driver Frank cleared up lot of confusion about a requested delivery that was not showing up in company records. I commend Frank for his help in setting the records straight.
The budget plan.
Easy to negotiate prices, on time delivery’s
Whenever I call with a concern, the local office is always very accommodating. They address the issue immediately and it is taken care of within a few days. Awesome customer service.
The people and service.Our local office has a magnificent staff. Very helpful and caring. They do not want to leave anybody in a situation where they have no heat during the winter. They will do what ever they have to to take care of their customers.
No reason to ever change our gas company!
Were a new customer so our experience is limited. Our initial conversations with Debbie and Danielle from the Watertown office have been positive.
been with griffith over 20 years, had good luck and helpful staff, miss roxanne tho.
Like your very prompt service.
However, you did not credit my bill payment on February 4, 2022, for your $10.00 gift coupon dated 6/09/2021. The coupon is good for one year from date of issuance, which is 6/08/2022. I'm sure it is just an oversight as I have never had any other issue with your billing practices.