Customer Testimonials
On time deliveries and professional drivers.
I have appreciated your service since I switched to you a number of years ago. I have changed my heating to a cold weather heat pump system and only use propane for cooking. My big concern is that the fees you add to each delivery make up a significant percentage of the propane cost. Those fees have gone up dramatically since I first switched to you. How are these fees calculated for each delivery?
Great customer service!
Good service and prices
Super fast and friendly service!
Customer services staff are great.
We really like the new billing system that alerts via texts that we have received a delivery.
We also appreciate the monitoring system that you have so that we know we alway have full tanks, so that we don’t get caught short during heating season.
Thanks and keep up the great service.
I've always enjoyed working with your company. I find some of the technology upgrades to be difficult to manage. I tried to register for the new portal, or whatever it is, couldn't find my password, and the password update didn't work, so now I can't access my account online and you no longer send paper bills, it's looking like.
We are on automatic delivery, Griffith has always been fight on schedule for delivery. I like the fact we can monitor our tank level while away. 🙂
Inspection of existing tank on new property yielded some untidy gas line installation to the house. The tech fixed everything with the ultimate concern for safety and this is what it is all about. Safe functionality and customer care/service. 10/10
Responsiveness, great customer service
Shockingly nice, knowledgeable, and responsive. I had an issue when a deck was built over my propane tank and they couldn't deliver my gas. Called and got an immediate and accurate answer explaining the issue; three hours later my propane was delivered by the nicest guy ever. I was expecting to wait a week.
Prompt delivery
Good emergency call last week.
Even though I have a seasonal cottage, Griffith Energy regularly checks our propane tank, I've never run out of fuel. And, I think their prices are fair.
Customer service was very responsive and helpful with my concerns. Service is prompt and employees are knowledgeable. Easy to use app to make payments and review account.
Friendly, efficient service
Promptness
Dependable and good prices.
Fair prices and a great staff!
Able to speak with a person.
The Lodi unit has been really good for many years. Drivers are always friendly and competent and responsive.
Business practices have been straightforward although I don't really understand why I pay an annual fee of $99 to lock in prices. I get only two deliveries a year and everything has always gone well. But, I still lack a good enough understanding of the number of gallons included plus other conditions that don't favor me
Griffith Energy is great ! When you’re in a pinch for a fill or repair they come in a timely manner.
Don't need to worry about running out
Never have to worry about running out of propane. Every single person I speak with @ the office is always very friendly and very helpful. They truly care about their customers!
Great price, great customer service
budget plan. reliable service.
Excellent, friendly, reliable service
Easy billing options.
Everyone I interacted with was absolutely wonderful. From the guys who came to do the safety inspection to the woman in the sales dept who helped me set up my account, every individual was friendly, professional, and took the time to communicate with me and answer any of my questions. This is my first home and if the quality of service stays this strong I see myself being a long-time customer.