Patient Testimonials
Professional, personal, knowledgeable
Very professional.
Dr. User is precise with his explanations, he will always give you the opportunity to ask any additional questions. I feel less concerned and more confident after my visits.
Her patience, her forgiveness. Her kindness
Very thorough in explaining procedure. Friendly and listened to my conversation.
The Dr and the nurses are fabulous. The office staff and appointment staff is horrible.
Great staff.
Never a long wait.
Easy to talk to
He’s the best doctor ever and his staff is super friendly and it would be great if I could find a regular primary family doctor just like him
Great communicator. Asks a lot if questions
Everthing plain and simple. Staff is first class.
The office personnel are very professional and attentive Mary is especially so
Dr Herzog is a great listener and wonderful to talk to in general
great doctor speaks the truth
First and last impression-Very kind and friendly NP. Went over my information and answered all of my questions. Very happy with her although she was not my primary doctor.
Quick
Takes time to talk to you about your medical condition. Almost always on time. Skilled surgeon.
He is very thorough, updates me on everything he is about to do, I feel very comfortable asking him questions and of course, he doesn't dodge any answers. Above all, he is painless. I will miss him.
Eileen O'Donnell
Professional, courteous and close by
Nicole is very personable and knowledgeable. I have been her patient for the past 3 years or so. She is absolutely wonderful.
Sherri Young
Kimberly Simon gave me quality care and service. Her communication helped me achieve a positive outcome at my office visit.
Everyone there is so friendly and kind. Nicole was able to calm my nerves before getting my test results. She explained everything concerning the tests I had, and made sure I understood.
It's not an Advocate run doctor office. They are cold and uncaring.
Dr. Defranco and the staff is great. Friendly, answers any questions. This is how a doctors office should run, plus Dr. Defranco had me as a patient for years.
Doctor is very nice and staff is very polite.
Friendly ,very nice answers all ur guestions .
Friendliness
he answers all my questions and does not rush you thru the appointment.
When you enter their office, you are warmly greeted by the staff. The atmosphere is inviting, and the seating area is comfortable. There is usually a brief wait time, if any, to see the doctor, who is always pleasant upon walking into the exam room. He takes his time with you and explains things in a manner one can understand. In the event you should ever have an issue or need to reach them by phone they promptly return the call.
Dr. DiFranco is formative and professional. The office is pleasant and professional. They are also quite helpful.
She did a great job on helping me.
Attintive & caring