based on 5798 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Leslie did a great job! Highly recommend 😁
Waiting time too long and price too expensive.
Prompt and friendly service. Francesca was terrific.
Viv is my stylist to go to stylist, she always has a great attitude and knowledge of products.
The few precious hairs I still have on my head are well taken care of when I visit Sports Clips.
Iris does a great job! She is quick and professional.
Cheyenne is great!!
Maya was very professional and friendly.
Good with children
Your sign in and knowing how long you’re wait will be. Friendliness of the server.
I had a horrible experience and left with an even worse haircut at the location at kuykendahl and woodlands parkway. I did survey for that experience through the survey email I received. As for this survey - my regular girl, Kimmie, took her time and fixed it perfectly. She listened to what happened and was apologetic even though it was different store. She even did a shampoo and hot towel to relax me. Then at checkout she didn't even charge me because I'd paid for the bad haircut. I tipped her well as she deserved every bit of it. Thanks
I'm only writing this to alert you of this one-off issue I had at this location. I usually go to another location but didn't today. I'll always make the effort going forward!
I was in a hurry and this location was close and had a zero wait time. I signed in and jasmin cane to get me. I'm sure she's a very nice person but she was very shy and very hard to communicate with as she spoke very softly and did not make eye contact, etc. It was uncomfortable to be honest. I explained what I wanted and she got started. She was litterally kind of hacking away with the clippers haphazardly it seemed. She got to a part at the back top of my head and was very puzzled. She kept sutting and cutting but kept stepping back and looking at it. Finally she said she messed up and couldn't figure it out and got another lady to come over. She ran the clipper a time or two while explaining to Jasmin (who i gathered was new at this) and then just walked off. Now I'm nervous about the outcome of my haircut. I didn't want to be rude and get up so I stayed. She finally said she was finished and asked me what I thought. I just said thanks and paid and left asap. I drove straight to my regular location (242 and i-45) and they immediately recognized and greeted me. I told me regular girl, Kimmie, and the manager about the experience I had. Kimmie 'fixed' it by evening it out, fading it in, etc and it looks 100% better. A little shorter than I initially intended but it looks way better than wh a t I walked out of the first time with.
Again, I'm not asking for anything at all, just letting you know as a franchisee, owner, etc. so you can address the issue as I'm certain it wasn't just me being too picky. I don't want anyone getting fired, etc but Jasmin is not a good fit for that position. Not being rude but it seems she may have issues (I have 2 special needs grandsons). If not, I apologize and if so, I'm not shaming or looking down, etc. Again, just not a great customer service type representative besides the hair cut inexperience too. In contrast, the other store- the girls all know their regulars, have great customer service and attitudes, and above all are excellent cutting hair and pay close attention to detail. Kimmie took her time fixing me up and gave me a great shampoo and hot towel and didn't even charge me because of the bead experience! I did tip her well though!
Sorry for the long read but thank you.
The service staff is friendly and professional.
Nice haircut!
MeMe did just an exceptional job cutting my hair just the way I wanted it and very efficiently! Thanks MeMe!
I love the friendly hair stylists and how helpful they are with recommendations for haircuts.
Great service . Fast and came out really good too! I will be coming back to this location !
I didn’t like my part on the way it was cut..!
Drea knows what haircut I want before I even sit down! Consistent, courteous, and professional service!
Hair cut was horrible
The great service by great people
Every week I come to get a haircut and every week is the same excelente!!!
Very friendly, professional and competent
Valerie was very friendly and professional. It’s all about the people and service. I’ll be back to visit Valerie.
Alexandra and Valeria are amazing very helpful, friendly and gave great service. Highly recommend requesting them when getting your hair cut
Rosie is awesome
Viv is the best is always creating my vision.
Tracy did a great job on my hair…the shop is run well…i am always happy going there
Great workers especially Tracy she is very kind and nice to everyone that walks in and make sure your haircut is how you like.
Great haircut and beard trim at a great price. Thanks!