Customer Testimonials

The manager at the body shop was excellent at explaining what was going to happen and what they were going to be doing to the truck. He was very helpful with the rental car. Perfect visit and my truck looks great. Thank you

Eddie was wonderful to work with and they did an excellent job at the body shop fixing my car!

Eddie Gassaway went above and beyond to help me with my service needs. He made me feel like I mattered and answered any and all questions so I totally understood what he was talking about. Great team you have there at Don Franklin in Glasgow KY

Kendra and the other lady at the front desk are outstanding. Very attentive to information, cost, and time. Mechanic was great in resolving my issue. Don Franklin would be as happy as I am!

Convenience of location and good service.

Everyone is always friendly and accommodating when I bring my Murano in for regular service. I appreciate the complimentary water and coffee and shuttle vehicle if I’m interested.

Friendly service. Solved a difficult electrical issue.

Fast and effocient

Service reps are great Debbie and Bobby are fantastic!

Easy scheduling
Feedback from the service conducted is positive

Nice friendly and fast service.

like doing business with old friends.

Respectful and quick service

Good people

Whitney Moon was awesome. She was so helpful and friendly.

Good service

We especially liked our young salesman Nicolas , who is a WKU student. We met him in Oct and continue with him in February. If the car was owned by a non-smoker and had the type of front passenger seat I wanted and cost $28k , I would have bought it.

Nick was great

The customer service skills that ur workers have their courtesy and patience to help me understand everything before I make a purchase.

So far I have bought a total of six vehicles from Don Franklin. This is the first time I’ve ever dealt with the Glasgow office. James Garlds was the one that always sold in my vehicles, but I had a good experience with Trey and Ralph from Glasgow office, they went above and beyond to help us out.

Very Friendly.

Gets you out in a timely manner.

They explain what they done.

Have bought 5 or 6 vehicle from Don Jacob and have always had good service from service and sales.. Price is always good.. Just bought another one yesterday!!

Prompt service, friendly and efficient!

Really nice sales reps that were very helpful.

The best car buying experience we have had! Nik was great and very helpful.

Nicklaus was a great salesman that was very thorough and knowledgeable about the vehicles. Very courteous and did not hesitate to stay longer than a normal work day. Also Byran was very helpful through the finance process and he also stayed later to finish the deal. We have been to other car dealerships and by far this has been the most relaxed and honest people that we have dealt with.

Was treated promptly and courteously

Fantastic

Very cool experience especially with the customer communication.

Quality work. Prices in keeping with area.
Clean facility.
Good customer service.
Friendly staff.
Knowledgeable staff.
Good workmanship.

The service people are what brings me back and what would cause me to recommend to any and all those I know . Very professional and energetic people around . You have the best Service Department personnel. Makes you feel like family.