Customer Testimonials
I called for service the Saturday before a large snow storm due on Sunday because we ran out of propane. With the cold weather we just didn’t realize how quickly we were using it. I waited 20 minutes for a lovely woman who was extremely helpful in sending someone out after I mentioned a smell. The person who came out was kind, professional and was able to give us propane before the storm. Within 2 hours of realizing we were out of propane, we had heat and hot water before the storm. We are so grateful for both people and this company!
Dependable. Responds to my request for delivery in timely manner. The delivery person kindly delivered my propane in over 2 ft snow drifts in spite of the fact that I had not cleared a way for them. Thank you
Good service
We are on automatic fill and only one time in the last 40 years have we run out of gas, and that was because I had recently retired and had been home much more. They were quick to come out and rectify the problem. They also are very quick to react to a problem.
I have never had to call to get anything delivered! Your experts have never let me run out of fuel! Even this year with so much very cold weather they showed up before anything ran out to fill up my tank!
The people who work for you really do take great care of us!
Thank you!
The service
Quick delivery
Fast & prompt delivery!
Very pleased
Reliable delivery and First name removed is a friendly driver.
Auto delivery
I am on automatic fill and your service people take good care of me👍
Dependability and Service. The link with Superior, with (at least my0 inability to reach you locally, remains a distancing nuisance.
Easy of sched and quick response
Service is great! Never have to worry if I'm going to run out of propane, and customer service is always great to deal with.
The delivery guy, Chris? Went above and beyond to deliver fuel when my driveway was icy.
I can count on them!
We never run out of propane. The person that does our delivery is always courteous and leaves us a printed slip. We have never had any problems with Down East Energy.
I called for service today and did not wait long for an agent. Much improved since previous times when I have had to be on hold for a long time. And, the agent was pleasant and provided excellent service.
Responsive and always on top of the need for refueling of our propane tank.
The timed delivery and promptness
Easy to deal with!
Timely response to fuel delivery request.
The budget process
We’ve been customers for 29 years… Your on call and scheduled services are exceptional, always informative, professional and clean. I’m not a fan of your call in services though. You need to reevaluate a better flow and communications for your committed customers.
Very friendly and helpful customer service agent. Delivery was very quick. Thanks!
Prompt delivery, great customer service.
good service
I am new to the area and I really appreciate the ability to spread payments over 12 months. Thank you from this single Mommy!
Very professional and reliable and courteous.