Customer Testimonials
Reliable friendly service
Prompt service and great staff...
good price and terrific customer service. from setting the account up to scheduling and installing my tanks the experience has been a breeze on my end. everyone had been so polite and helpful, got set up in a very timely manner too
People are nice and easy to do business with.
The website is fairly easy to navigate and locate what one needs. The customer service, when needed, works well, as it is easy to get a hold of a human, which is important in the world of "other-than-humans". :)
I have local service people that care and respond to my concerns and issues, like the real people that they are. I’ve been with Downeast Energy for three years now, and happily have the same four - go to employees to interact with that I have had since day one. I hope they never leave!
We received excellent service from Superior Downeast Energy! We were able to lock in a 3-year priciing plan, which is wonderful.
Also,the local service team, led by so helpful and efficient Colleen Carey, were fantastic.
Chris and Chris came to our house-inspected our propane tank, replaced the very old one, and made sure everything was working beautifully!
They took the time to explain everything to us, which we really appreciated b/c we are elderly with disabilities. Talk about patience!
I like having a set price for both fuels I use and having a monthly budget plan. The service plan is very good, including an annual cleaning & I have experienced prompt service when I've had problems with my furnace.
I like the budget plan and the auto delivery. The website makes it easy to do transactions and know the level of our tank. Great service!
Very reliable
Timely delivery and very good maintenance crew
Great price and good service
It's reliable.
Our fuel was delivered much earlier than anticipated. Our fuel is normally delivered on a schedule however due to circumstances we used more fuel during the summer than anticipated. And the fact that we received a prompt delivery was very much appreciated
Your delivery person was one that we have had for several years. We certainly appreciate his excellent personal service. He is a great point of contact person representing your company.
We had a rough start with the Sales Rep but everyone else has been fantastic. We haven't had any issues since the very beginning.
Good service.
The staff—from customer support and delivery drivers to repair technicians—are consistently friendly and helpful. The website and account are easy to navigate, and I especially appreciate the reliable service provided, even though I’m located at the far end of the delivery area.
Continuity of service.
Good plans. available services usually.
You deliver on schedule (degree days) and have never let us run somlow that we were at all concerned. Usually price is good/or average.
I like being able to order and pay right online.
Customer service is excellent.
your service is dependable and your employees are polite, helpful, and eager to please. Thank you for excellent care for me!
Excellent customer service.
Very professional, kind and courteous. Did a great job.
No hassle delivery, and good response foe service
very helpful staff. quick response to questions, service call, etc.
Very reliable. They have moved my tanks a bunch of times. Fair prices.
After many years, The service and speed of response are golden. I am no a fan of the new automated (robot) phone tree, but…
That u fix the problems that arise THe thing i dont like is ts tbat u are higher on prices than any other oil company in the area.. Another thing now is u are no longer your own Boss and communication has become a problem , Yes u finally get to the problem and make the repairs Thats why i am still with u ..