Customer Testimonials
Reliable delivery
Automated payment methods
Dependable service
Whenever I call with what I feel is a “stupid” question or concern I am quickly and politely put at ease. Your employees are wonderful.
Your service is wonderful, the drivers are friendly and we were able to buy our oil for the year at a price much lo were than it is now!
All my dealings with Downeast have been positive. The people I've talked to have been extremely responsive to my issues. From the Ladies who answer the phones to the technicians who perform the work I have nothing but praise for them.
I like the automatic refilling option.
Very helpful and professional
Text messages about delivery were helpful.
Prompt and reliable
Friendly knowledgeable technicians
I have never run out of fuel and my bills have been on autopay since I started with you. I don't have to worry about them being paid. I just subtract it when I get paid, so it's just waiting for the autopay.
The autofill program means I don’t have to constantly think about the level of my tank as Downeast Energy knows my usage history and plans accordingly. Thank you for the peace of mind this brings.
I appreciate that when i was dislocated from my job, you worked with me so i could pay my balance down from such a high winter month of heating costs.
Fast response. To delivery request
Very trustworthy and professional.
Knowledgeable delivery personnel. Friendly professional office staff. Made the delivery when they said they would.
I was very pleased with the representative, Melinda. She was professional, friendly and was able to address my issues and rectify them within the same phone call. I appreciated her prompt attention to my issue and questions.
That u fix the problems that arise THe thing i dont like is ts tbat u are higher on prices than any other oil company in the area.. Another thing now is u are no longer your own Boss and communication has become a problem , Yes u finally get to the problem and make the repairs Thats why i am still with u ..
Reliable friendly service
Prompt service and great staff...
good price and terrific customer service. from setting the account up to scheduling and installing my tanks the experience has been a breeze on my end. everyone had been so polite and helpful, got set up in a very timely manner too
People are nice and easy to do business with.
The website is fairly easy to navigate and locate what one needs. The customer service, when needed, works well, as it is easy to get a hold of a human, which is important in the world of "other-than-humans". :)
I have local service people that care and respond to my concerns and issues, like the real people that they are. I’ve been with Downeast Energy for three years now, and happily have the same four - go to employees to interact with that I have had since day one. I hope they never leave!
We received excellent service from Superior Downeast Energy! We were able to lock in a 3-year priciing plan, which is wonderful.
Also,the local service team, led by so helpful and efficient Colleen Carey, were fantastic.
Chris and Chris came to our house-inspected our propane tank, replaced the very old one, and made sure everything was working beautifully!
They took the time to explain everything to us, which we really appreciated b/c we are elderly with disabilities. Talk about patience!
I like having a set price for both fuels I use and having a monthly budget plan. The service plan is very good, including an annual cleaning & I have experienced prompt service when I've had problems with my furnace.
I like the budget plan and the auto delivery. The website makes it easy to do transactions and know the level of our tank. Great service!
Very reliable
Quick response and I knew what the price of propane was. Thank you.