Customer Testimonials
The delivery driver could hear my dogs barking and left them treats, no other driver had ever done that in the 11 years we have used this company.
Downeast has consistently provided top notch service when requested. I would recommend Downeast Energy to anyone seeking good value and service also don't forget to take advantage of military and senior discounts
Promptness of service
The service is excellent! Hank and Nick always do a great job and they come when they say they will. They have really good attitudes and expertise
The price, the friendliness of the staff for delivery and Customer Service,
Excellent Service and friendly employees.
punctual for deliveries and courteous staff
Response to my concerns or questions are managed quickly. I feel prices are fair abd comparable to anywhere else. Service is professional, polite and reliable
I love that the folks I talk to for customer service are local to me!
Prompt service when I call
Quick response to phone inquiries or requests.
Convenience and quick service
I had expressed concerns about my price per gallon I was paying for propane. A Customer service representative contacted me very quickly and was able to lower my price significantly and save me a lot of money. The representative was very courteous and I am happy with the result.
Easy to work with, staff u persuading and work with my schedule
Very helpful and prompt service.
I've been getting propane from Downeast Energy for 32 years. The service has been consistently excellent in every aspect. Each May I call Downeast to negotiate a fixed price for our propane, and each year they work hard with me to get us a fair price, usually below the market rate. This year Angie did some research on my account history and came up with a price per gallon that my wife and I couldn't believe was accurate. And the contract process was simple and done completely online. The propane delivery guys are friendly and professional, and they are conscientious with our property and vehicles in the driveway. Because we have a whole house backup generator, they are on call to ensure that we never run out of propane during power outages. The several times that our Polaris water heater needed servicing, the Downeast technicians were prompt to address the problem and our heater is still functioning optimally for the 32 years that we have been living in our house. Bottom line is that we feel very fortunate that there still are businesses that care about their customers and provide the energy that we need to maintain a healthy environment in our home. Thank you, Frank and Brenda Fekete, Belgrade, Maine
Polite and knowledgeable technicians.
The service provided by Chris and Ring at my recent service visit was exceptional! The gentleman were professional and very helpful!
Fast, reliable and knowledgeable service!!
While I get fair pricing other customers of D still shop for the better prices that are out there.
Everything
I was most happy about my delivery driver and his friendliness and courtesy as well as his education to me as I had not dealt with Propane before.
Friendly,on time!
The concern and help I get from the waterville office.
Setting up service.....was fast and easy! Had a tank and all hooked up within 3 days of initial phone call. All staff were helpful and gracious.
Timely service
You deliver timely, drivers are friendly. Service has always been good and prompt
It's nice to talk to your CSR. It's like they really listen and care about you and what's going on with you and willing to work with you. The delivery guys are always pleasant to talk to when they come fill the tank.
Love the service and timely deliveries. Payments done electronically and easy.
Just wish the price would go down....
The convenience.