Customer Testimonials
Great support!
Responsive.
Rachel was very clear and helpful in explaining our pricing options. She convinced me to shift to the fixed delivery plan. Thanks!
quick response to needs
On time service
Excellent Customer Service !
I can rely that we won't run out
I am not in Maine except during the summer. You deliver my fuel as needed and there has never been a problem.
The people and their extra effort to give good service. Like today the service tech made sure the tank problem was fixed and called to let me know the job was complete and my furnace was up and running.
Simple quick teliable
Dependabilty
Reliable service for + 30 years and a real person to talk to in Brunswick about any issues..
quick service
Your service technicians are great! They are very responsive and easy to work with - I appreciate how willingness to help.
Consistsnt
Do the job in a timely manner rarely need to come back to fix what you did. Price is competitive.
Very good customer service!
there prices are reasonable i am on auto delivery and i have never run out
Everything!
Excellent service.
Prompt d3li ver7y
My complaint was responded to promptly and to my satisfaction. Very professional response to my issue.
Friendly @nd courteous staff.
Like that I have auto fill on my propane tanks. They give you a timely fashion to pay or offer payment plan. Good customer service
Easy friendly service.
We have used DownEast energy for over 20 years and feel very well taken care of. They are timely and also keep track of when we need service and also a new propane delivery.
I'm submitting this particular feedback/rating on the basis of the recent outreach from Rachael S. (CSR). She is at this point the only person who has been diligent to follow up on my concerns AND rectify the issues.
She was also transparent & informative about the reasons for some gaps & deficiencies in service, much related to staffing issues. Understandable.
IF the rest of the company "teams" ever measures up to this CSR then Downeast will return itself to the good company it used to be.
They’re local and responsive
Quick and efficient customer service
Had a date to drop off our propane tanks and they came earlier than schedule (thank you Jeff!) Great Customer Service which is sadly lacking these days. Very knowledgeable and goes beyond and above to assist the Customer with their needs. We are grateful and thanks for being there.
James