Customer Testimonials
Easy car buying experience! No hassle delivery and great service!
they took very good care of me on the purchase of two vehicles and the servi
I appreciate the politeness of the workers.
I appreciate how they notify me if something is needed to be done other than what I came in for but they don’t pressure me to have it done right then. They give me an option to wait. I also appreciate the free point inspection of fluids and etc.
Salesperson was helpful and kept me informed as truck was in transit to dealership
Great service
My service plan covered the repair.
Still having some issues with whining in my car while in idle, they were not able to recreate this at the service department. Otherwise amazing first experience.
Bought a preowned 15 GMC Terrain from Kristian Gleason at Don Franklin Nissan in Somerset KY and he promised a detail and oil change when I was ready at no charge and few months later they kept their word. And it was another Amazing Experience! We hung out at the shopping center after they dropped me off and then picked me back up when it was ready. I give 10's for both times I visited the location. I'll be back.
Always great friendly service. Easy to get appointments.
Appointment system
I always feel comfortable bringing my vehicles to Don Franklin. I don't trust anyone else! My vehicles are always finished on time and well taken care of. Don Franklin has the best service department around.
Fast and friendly
The kind of service that was given to my vehicle and wife and daughter who brought it there
Keith in Somerset KY is the best!!! Kind Friendly and knowledgeable
I like how easy it was to make an appointment for service. The building was immaculate and the employees were so helpful. Couldn’t have been better as far as I am concerned
The speed of getting in and out.
I mostly enjoyed the customer service while purchasing our vehicle.
It is easy to make appointments.
Knowledge, availability, friendliness
You do what you say you will and go out of your way for the customer.
Very Helpful and friendly
Seth done a really good job helping me with my purchase
I like that Brandon called me and kept me up to date.
Dale Edwards was super helpful and made the purchase process a breeze! He worked with me and my insane work schedule in order for me to get the car I wanted when I wanted it. Don Franklin scores a 10 in my book and so does Dale!!
Good friendly people
I liked dealing with your salesman Robin Jones. I’ve bought over 20 new vehicles in my lifetime and he was the best when it came dealing time. The staff was extremely courteous even though we didn’t make a deal.
Every one my wife and I encountered were nice and went above and beyond to help us get what we were looking for and had exactly what we wanted on the lot
Fast
NA
Just got an oil change but was quick to get me in and I appreciate that!
Ben was great and his manager was very helpful as well as the office manager. First name removed
Most of the time they treat people with respect and the service dept is alway top of the line service