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Customer Testimonials
Everything was great. Chris helped us out understanding everything and took time to help my girls get their new bikes. We are very satisfied with the service the product and would recommend free wheel bike Bloomington to anyone.
Impeccable customer service, great knowledge of bikes and bike accessories and a general willingness to teach and share a love of cycling with others. I can’t imagine going anywhere else for my bike needs.
I like the staff, especially mechanic Mike and store manager Chris, who have been there forever and know my bike. Mike is very thorough in examining my bike, and never does more work than is necessary.
Great sales support and service from the gentleman that helped my son get his first big bike! He was thorough and knowledgeable - 10/10!
The products available at the store are top quality and the sales staff is friendly and knowledgeable.
Chris, the manager at the Bloomington store, was the primary reason that we bought our Terra Trike Evo from Freewheel. VERY knowledgeable and experienced. Listens well. Tolerant and patient. Not high pressure at all.
The EVO is at the right price point. We could easily have spent another $2000 on a comparable trike from a different manufacturer, and we wouldn't have liked it as well as the EVO. For example, we don't like the bar end shifters that other manufacturers use on their trikes. (one shifter on an e-bike). Other brands are using bar end shifters to in order to get a wider gear range with less power. The EVO is more power with a narrower gear range with more power.
Really like the competent thorough service and the friendliness of the entire staff. (Just wish it wasn’t so expensive…. $675 for my 2 year old bike tune-up. I guess I wore a lot of things out)
New to town -first time visiting Freewheel Bloomington. Chris was very friendly and helpful. I’m looking forward to being a regular customer!
Great customer service
Friendly and fast response with the website chat function. Equally positive experience with both employees i spoke with at the Bloomington store when i came in to purchase a tool i needed.
Took my bike in for a tune-up. Hans did the inspection and explained everything they would do and why it was needed.
Bike was ready when promised, and the cost was less than the estimate.
When I picked it up I was helped with the selection of a new helmet.
They offered to take my bike out to my car, but that wasn't necessary.
Everyone was knowledgeable and helpful.
Just the best!
Friendly, knowledgeable, and speedy.
VERY ACCOMODATING IN HOLDING ITEM AT STORE UNTIL A CONVENIENT PICKUP TIME.
T-bone was awesome! Took good care of me. Tyson from Eagan recommended me to go there so I could get my carbon water bottle cages. Freewheel is an awesome place!
Chris is always great to work with. Great wealth of knowledge about trikes.
The sales rep "Hans Meyer" was very knowledgeable of all bikes and accessories. Made the process painless and easy. The entire staff was friendly. The store is well laid out and easy to find the bike we wanted.
Knowledgeable repair staff. Especially Mike. Took great care of my trike at a reasonable price!
Love everything about the store.
Great advice on what to buy. Product in stock. Fair price.
Knowledge of products.
Customer service and staff friendliness
I do like the bike brands. Also, the Bloomington staff is very helpful. The have helped me resolved several issues and getting parts for all of my bikes including ones purchased elsewhere. One of the reasons I chose to purchase my new bike at Freewheel.
I test rode a bike - Trek-Verve+3 a couple times (plus one other bike). The employees worked with me to get the exact fit I needed and made adjustments. They held the bike for me as I was deciding on different things. When I said I needed a bunch of accessories and helmet, they were right there pulling things off shelves and telling me options. So not only does Freewheel have great products, it has terrific, helpful personnel.
I hadn't ridden a bike for many years. Freewheel gave me back my bike riding life!
Sandy
Your staff was so patient with my grand daughter who couldn’t make a decision. She finally decided on the bike and is thrilled. It was all about the accessories . We have bought 3 bikes from you and would definitely buy from you again.
Knowledgeable staff
Friendly staff. Took time to help me and resolve my issue immediately.
Great service
Great customer service!
Great customer service, people who work here go above and beyond to explain what they are doing for your service and answer any questions you have. It helps that they are also cycling enthusiasts!