Customer Testimonials
The tech was friendly and helpful.
They are very nice and there if you need them and they work with you if you need to do it on payments I really really appreciate that thank you very much
prompt and very courteous
Your service was quick and efficient I was really surprised that I got installed so quickly! Thank you so much
norton technician that came to house to fix remote was very efficient. Jamie was tech
when hays office called to see how the norton office followed up, they were able to take care of an email problem Chance Anderson
We had a very smooth transition to Nextech fiber. The installers and service techs provided great customer service. Nextech fiber is definitely the best internet service, and I cannot wait until it is available to residential customers in my area.
Great and friendly IT help!
dependable and easy to navigate. helpdesk is amazing
Always willing to try to fix problem quickly
easy experience.
installer Paul was great...helpful, on time, easy scheduling.
Very kind and helpful!
friendly and knowledgeable tech
im not sure yet
Everyone I speak with is incredibly nice. I work from home and when my service goes down or having issues connecting, the crew troubleshoots until they find the answer and then fixes it the same day most of the time. Very kind people working for NexTech!
Have not had service long enough to properly evaluate.
prompt and knowledgeable service
Any employee I have interacted with at Nex-Tech has always been friendly and helpful!
Help desk always willing to help. If they can't fix problems they submit ticket and I usually get a call back fast.
The guy who installed mine was pleasant and respectful, explained the process of troubleshooting and other things very well.
Extremely helpful tech and friendly. Went above expectations to get us and running.
The over the phone IT could not solve our issue, they sent an IT Tech , he was here in a matter of minutes. He was a newer employee, he tried and checked everything he could think of. A long time Tech was called out, together they tracked down the problem and solved it. We are a Local Business the issue affected out POS and credit card processing. It's a huge benefit to our Community to have a staffed Nex-Tech Office in town. Thank you!
Brad Wolf was very accurate and professional.
My monthly bill is quite high made a phone call and we were able to trim it down some.
customer service was very helpful.
The thing I like most about NexTech so far is that it is local. I can speak with a real person who lives in this vicinity. I am a brand new customer. I was pleased to be able to speak with Edward at the Help Desk about a problem with my I-Pad following my recent connect to NexTech. He was very patient with me and we were able to ascertain that my I-Pad is indeed hooked up to WIFI. While we still were not able to facilitate my being able to do facetime with my out-of-town & country family members, Edward did give a really good effort over the phone. I appreciate also that it is possible for me to make my payments locally and not have to mail them in to some distant place.
David Ramsey in the Great Bend office has also been helpful, knowledgeable, and friendly. My previous long-term company, AT&T was about to discontinue my internet access as well as my landline phone which I wanted to keep. David advocated for me so that the crew came out & connected me to NexTech and I have internet. After about 30 years with AT&T, I did not feel their "love", so I am looking forward to a better experience with NexTech. I am hopeful.
The guys who came to install were very efficient they came and found the easiest way to hook up — hooked up and left
We have never had WiFi before so didn’t know that the closer to our tv the better the HF will be—
It works ok but we were told we would have lots more HF if it were closer to our tv
That’s the reason we had it installed—so far we have had no problems
If we have any we will let you know
So far it’s been ok
Thank you
Worked quickly and efficiently. Did a great job explaining how to connect devices to myself and my staff.
Ethan was very polite along with the help desk operator. Fast, very fast service. Thank you all
We were very pleased with how well everything was handled. Thank you all for all you do.
When I was in need, the quick response, the awesome TECH, Kevin and his great courtesy and knowledge about what he was doing. He took me from upset to calm and quiet, and I was grateful.