based on 3749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Unconcerned about the issues which were raised. Filter not installed correctly resulting in auto cutting out when it was released to me. I have been a customer for over two years and was very disappointed in the service rendered
Great teamwork. All the guys are very nice and knowledgeable.
People are always friendly. The shop is clean and organized. They do a great job
Stop turning my headlights off….i am not sure what that has to do with an oil change but please stop
I had a good experience. I walked in and was serviced right away. I was informed about additional matanice work that was recommended but was not pressured to do any additional service work. Thanks.
They were very polite, extremely fast, vacuumed my car, and respectful.
Staff was super kind and knowledgeable.
Everything, especially the customer service.
Fast and courteous service!
Prompt install of battery
Fast and polite
Friendly and quick service. They are honest and no up selling. They just tell you exactly what you need. I've been going there for years.
Quick and friendly, thanks!
Thank you
Very kurtious people met by a young lady that walked me to the office and offered me coffe
My guys have been caring for my car for 18 years. I always know when services are due and they are taken care of quickly during each visit. I asked the team to check my exhaust system (it sounded louder than usual) and they let me know it looked in good shape. Always helpful, pleasant and efficient at the Severn store.
Very efficient crew. Great service
Very quick service and very friendly employees.
Didn’t honor online 50% off. Done with you guys.
Very quick, always informative as they work. Great customer care received
Good customer service, fast and friendly
Quick. Easy. Very knowledgeable Explains Kind. Asks before anything is done
Jennifer and the whole team shows that they understand stand service and care about your vehicle. They explain the charges and the recommendations without pressuring you. The speed of service is also good to see while doing the job correctly. I did not have to coffee on this visit but I could tell that it was hot. The waiting area is clean with new chairs.
Friendly staff, very quick and professional!
I am
Always in and out ! , quick and professional
The team was friendly, helpful and quick!
Your prices have gone up but your discounts haven’t. I travel to Texas. There the Jiffy Lube coupons are sometimes 50% off. I’ve offered them after service but they are not accepted cause they’re from out of state.
Have used your service for years. Prices make continued patronage questionable.
Fast, friendly and convenient.
Fast knowledgeable…Fool knows what he’s doing!
Customer Service