Customer Testimonials
You are on top of everything: what I need, when. Thank you.
Your website needs work; it’s not quickly user friendly or intuitive enough. Takes too long to figure it out. Whoever designed it hasn’t considered different cognitive styles or industry standards. Work on a quick login procedure first. We shouldn’t have to remember stuff. Find a secure auto-pilot method.
Plus: you are not quite ready to handle one person who has two accounts. Seems like too much for you to bear. I live in DE (six months) and NY (six months). It’s complicated, isn’t it 😞 I can get through it okay, but it’s messy. Plus: (example) I need an inspection in DE; you almost sent a tech to my NY residence. I will continue to try to keep on top of the awkwardness; but it takes two of us. Thank you for your kind help.
I like everything about your upgraded systems. Drivers are courteous.
The person that came out to service my tank was so polite and explain what he was doing and answered all my questions.
Customer service was excellent and the driver was professional and went the extra mile to ensure all my services were working. Thanks to all the teams.
My delivery driver was fine, I was ecstatic to see him as I was down to 12%. I did call customer service at Superior Plus twice to request delivery, even though I am a monitored customer it seemed like I had been forgotten. Joy was my customer service contact and she was very helpful the second time I called and made sure I was on the schedule for the next day.
Reliability
Your representatives were courteous and professional, answered my questions and the service provided was timely and easy.
Note: it is only ok to use my initials to promote Eastern Propane, not my first or last name.
Ease of ordering refill.
We get notified by email of tank rental, can pay online. Although we use fireplace as supplement heat when very cold,or if power out, not like some friends that use it for more heat source, they come out for refill automatically, based on our yearly consumption, we assume.. The drivers are courteous going in and out of fence to backyard. Although pricing has gone up last couple years, it is in line with others and convenient for refills.
Prompt on time deliveries
very reliable
No thanks
The service.
Reliability is second to none! Nothing more to be said.
Good price on the Gas
I'm happy that my tank wasn't filled prematurely this time. At 30 or 40% is too soon.
Very easy to deal with and correct problems right away.
Easy to get in touch with, friendly, divers are very friendly
You monitor my fuels and in the cold days it is good to know you deliver.
Automatic delivery is great for me. I don't have to worry about running out of propane. Great Service
I like that I can actually talk to someone in person, (after a sometimes very long hold time).
They have always been helpful.
very quick on there service
Courteous delivery person. I just hope he checks the valves before leaving.
Good service, but the driver didn't leave me any paperwork. So if you can mail me a bill.
Easy tyo order
Fair pricing and great customer service
Great driver!!! Explained things and did what he could!!!
Prompt service
Virginia Propane is a good company to buy propane from. They keep a good close watch and have always brought my propane before I run too low. Ive been very happy for the years they have taken good care of me.
Delivery in the nick of time. Very friendly delivery man.