Customer Testimonials
Fast hook up
Prompt, understanding when I’m behind in payment. Courteous customer service. They’re worth looking into if you’re in the market go a propane vendor. Bob Shearer, Lima.
The people on your staff are excellent to do business with!
Never a problem. Never out of propane.
Warmth
everything
I wish I could remember the gentleman's name who helped me set everything up over the phone. After buying our house this year we had to set up a propane account and this was the first time we'd ever used propane. I had a ton of questions and they were all answered in a timely manner. The level of customer service was top notch. They came out to inspect the system in a timely manner and shortly after that I was all filled up and ready to go. The pricing was very reasonable and, again, everything was explained perfectly. With the lowest pricing I could find ni honestly didn't expect that the customer service would be as good af it was. I highly recommend this company as a provider.
I believe I get a fair price. I am recognized as a large buyer of propane as a residential customer. When I call customer service I can easily reach a person, as opposed to some god awful automated system, and I have always been able to quickly address any issues.
I like to be able to lock in the price. Not a fan of the $95.00 charge to do so.
Reliability of delivery services
Always take care of me
have not run out of propane in 23 years !!!!!!!!!!!!!
Speed/price.
Any questions or problems are always answered or taken care of. Very professional and friendly.
I like the friendly, helpful customer service and delivery guys. The plans seem to be good as well as the prices.
prompt delivery great service!
I like the budget billing and locking into a price for the season.
I like the automatic delivery.
Customer service people are cordial.
Courteous office personnel and field workers!
Professional great service. ***** all the way
Good price and service
they are prompt and reliable
I always have propane and do not run out
Easy to work with. Customer service is excellent.
I like dealing with the people at Townsend. I do not like dealing with Superior when they email me to "re-up" another yearly contract.
Townsend people are friendly and easy to deal with.
I like the excellent customer service from the office staff to the delivery driver, they are all courteous, pleasant and committed to being able to provide what you need concisely, efficiently and satisfactorily. Obviously I recommend highly!
Always professional!!
we haven't run out of propane. The cost for the propaneseems reasonable.
Dependability and price
Very nice customer service.
Never have to worry about running out of gas. They are always there before you run out..worry free