Customer Testimonials
Prompt delivery
Superior Plus Propane offers reasonable rates on propane. This is a VERY important factor for me! In addition, all representatives I have interacted with from speaking with the office personnel, to setting up new service, to talking with the delivery driver and gas line inspector....They are professional and helpful explaining information and answering my questions. As a new customer, I have already recommended Superior Plus to family members who live in the Southern Tier of NYS in hopes that they can do business with Superior Plus too!
Excellent service and great customer service. People are very friendly.
I appreciate you coming to make a delivery even though the driver had to climb through the snow to get to the tank
Everything went smoothly and the service people were great
Local (Watertown) company
We live far enough out of the city that our road is the last one plowed when we have snow. Our driveway often turns in the winter to a sheet of ice. I called to order propane when we were able to melt a lot of that snow and make the driveway passable. Superior delivered propane the very next working day so we don't have to worry the rest of the winter about staying warm. I'm sure our order got put in ahead of others in town but knowing they will work with us to get us propane when we need it is reassuring.
Price and very friendly people explained everything to myself
On time
Friendly & knowldgeable field representatives
Prices and delivery
25 years of great service. On time. Delivered when needed. Thank you
Prompt services. Good, friendly staff.
Can answer most questions.
Prompt deliveries and easy to access account on-line. The only improvement I would recommend relates to billing. I find it confusing to know if I owe anything or whether just a budget payment is due.
Being new to the are and propane, I have been very happy with our service and communications from Superior! Thank you!
Good service the price of gas is in line. I get good service when I call. Been a customer for over 40 years.
Great service.
Everything especially customer service in the Rome office and the driver was great!
service.
give me please a bater price
I have auto deliverery always dependable
The Delivery ,Driver, Staff
Great service
Friendly customer service representatives
Delivery and payment is automatically done
Easy to do business with, deliver products when promised.
I've had nothing but good experiences with the office staff hen ordering, the guys that fuel the tanks are friendly and personable and the technician that inspected the tanks was a wealth of knowledge in explaining my system and educating me in the use of propane.
on time auto deliveries
good service
Eastern propane was great to work with, my largest complaint was the length of time on hold. When I spoke with the representative she was empathic about us running out of propane, fortunately we only use it for cooking and a fireplace. Since we have automatic delivery she was able to arrange for a truck the following day and driver came in and lite the pilot in the fireplace and made sure the stove was working. I was pleasantly surprised that my bill was adjusted for the inconvenience. I did apply for a senior discount and am waiting to hear back.
Great communication and service
Fast and efficients, in a little more than 24 hrs they came and refilled my tank even if I live in a not so comfy area.
So for me is a GO!