Customer Testimonials
Product and service is good
The technicians are very
Knowledgeable. And go out of their way to be helpful
Service is great!
Good prices friendly people
The “small town” type service.
Very accommodating, and efficient too!!
Excellent service and reasonable pricing!
Price service
Reliable
When I was able to reach a customer service agent, the service to refill my tank was very good. However, the cost to test my connections from tank to furnace was astronomical for two people and one meter for a pressure test.
Scott and his team are tremendous to work with. They are responsive and always a pleasure to work with.
Eastern propane delivers quickly and everyone in customer service are wonderful!!!!!!
The Superior Plus Propane office in Rome NY has always been friendly, professional and helpful when I have called them. The delivery drivers have also been great. My tank is monitored and deliveries always come on time.
Friendly and prompt service
Always address any concerns. Delivery is always good. Have never run out of propane to heat my home.
This was kind of a complicated propane delivery. Steep driveway in the winter. I had cleared it to the blacktop, but it can still be daunting. Hats off to Kim, Andrea, Cheyenne, and Melanie on the phones -- who helped us get this scheduled and then-rescheduled (I had come back from Michigan to this seasonal cottage in Lewis specifically to get the tanks filled). They were great (and I have a feeling that Walter down in Port Henry had a hand in this, too -- thank you). \Last, but certainly not least, Mike out of Plattsburgh), the delivery driver of the year, made it look easy on site, and was just such a great person to get to meet. Thank you all -- it is stories like this that make us a loyal Griffith/Superior family.
Price is right and very friendly staff be it the office ladies or service dept or drivers.
Telephone representatives are very courteous and helpful.
The delivery driver Mike is very skillful at maneuvering the propane truck up my driveway, and easy to talk to.
The customer service representatives are nice to deal with.
Griffith is a great company to buy propane through. great prices. Great service. I have no complaints except this past fuel season year the office has told me several times that my contract price was all set, yet I have consistently been initially charged a much higher price with each delivery. Each time, I have had to call the office to have the price corrected to my contract price, and told that the problem has been resolved, only to have the same thing happen again with each delivery. Also, my entire account history was deleted from the company website, so I have no access to my history. I hope that this problem is finally resolved in the office, but I won't be sure until my next delivery. Maybe it's a problem only with my account, but I have no way of knowing.
The girls in the office are superb!! They are great to deal with and always treat me like a valued customer.
The app is easy to use and allows me to order propane on my own time. I can always rely on the tank to be filled within a week.
They are available when I need them.
Prompt friendly service
Prices are good and service! Everyone I talk to on the phone are always pleasant and helpful!
prompt, reliable, courteous
Fast and efficients, in a little more than 24 hrs they came and refilled my tank even if I live in a not so comfy area.
So for me is a GO!
Prompt delivery
Superior Plus Propane offers reasonable rates on propane. This is a VERY important factor for me! In addition, all representatives I have interacted with from speaking with the office personnel, to setting up new service, to talking with the delivery driver and gas line inspector....They are professional and helpful explaining information and answering my questions. As a new customer, I have already recommended Superior Plus to family members who live in the Southern Tier of NYS in hopes that they can do business with Superior Plus too!
Excellent service and great customer service. People are very friendly.
Fast service