Customer Testimonials
They have been friendly when I call to schedule a delivery and they tend to come within a few days of me calling.
Great service
Customer Service! Office and field
Your quick turn around time
Product was delivered before promise date
Your employees are very friendly. They get the job done in a timely fashion.
You guys are great. I enjoy working with you.
Great service. When we need something, people are attentive to our requests.
Thank you!
Service is prompt and reliable
Fair and considerate on payment plans
Easy efficient and can do it all online
02-28-20-PCM-Talked to First name removed gave survey a 10 because of good customer and felt they were respected when asking questions-
02-28-20-PCM-Talked to First name removed gave survey a 10 because you are the only company she has dealt with since she moved there-
02-25-20-PCM-Talked to First name removed gave survey a 10 because of quick and polite service when she recently had a problem and guy took his shoes off when he came into front door-
Prompt, courteous service
I love the customer service ! The pricing is better than any other distributor ..
02-14-20-PCM-Talked to First name removed gave survey a 10 because they have done everything he has asked-
Customer service seems friendly, and the online portal is helpful.
02-07-20-PCM-Talked to Ellen gave survey a 10 because never had problem with bill and any time that office was called everything was handled professionally-
Friendly and helpful people.
02-06-20-PCM--Talked to First name removed gave survey a 10 because they were very responsive to service-
02-06-20-PCM--Talked to First name removed gave survey a 10 because of great service provided-
When my daughter had another company that let her tanks run dry with 2 small sick kids in 5 degree weather. I called your company to start being her provider (Wayland and Dansville). Your employees understood the importance of getting heat to our granddaughters who had been sick. They took care of business immediately for her. She has not had a problem since because she is one of your regulars. I also had an emergency on a Friday evening. No questions asked someone was sent out to help and check out our hime. Thank God they did we had 2 propane leaks. The employees stayed until it was done right and followed up with us a couple days later to make sure we had found someone to do the repairs and to recheck for us. I is wonderful to be able to call one of the offices and get a human to talk with and help.
First of all, I like the fact that I can talk to the local people in Dansville" when I need to communicate with them it is such a secure feeling to know the voice and name of the person who answers the phone. Even though I have never met them, I know that they are there for me and will solve whatever question or problem I may have.
Secondly, I live at the bottom of a steep hill that at times would be treacherous for the delivery truck to navigate. When I see a forecast for snow or ice, and think it is near time for a delivery, I call to let them know that the lane is clear and then, the gas is delivered usually the very next day. And, that is not easy to do even in good weather.
Thirdly, I like the fact that I can order propane for the year early when the price is probably lower.
And.. whenever I have had a problem with the boiler, the servicemen were right there in timely fashion.
For all of these things, I am grateful. Name removed
01-31-20-PCM-Talked to First name removed gave survey a 10 because the person who did the installing did an excellent job checking everything else-
The technicians that hooked up the gas to my stove we very friendly and knowledgeable! They called ahead of time, hooked everything up, and did a leak test. I didn’t realize it was such a tricky job to convert a natural gas stove to propane. Thanks for the wonderful service!
Things are done in a timely manner
01-29-20-PCM-Talked to First name removed gave survey a 10 because you have always been there for her-
The person who installed our tanks was a professional! Good communication and very polite. The people in the office were awesome also.
Service. We do not have a regular delivery but propane is delivered in a matter of a few days when we request it.
Efficient service
Tank monitoring
Excellent customer service from the drivers and representatives.