Client Testimonials

Excellent customer service.

Quick response time

Prompt replies. Good at managing my expectations. Friendly.

Your team always responds promptly to my questions and walks me through the issues.

I appreciate the responsiveness of everyone I have dealt with.

I like dealing with a specific individual who knows me and my insurance needs.

Personal service, always attentive to my insurance needs. I have been with the same insurance agent (and his team) for nearly 50 years.

Friendly response and very timely. Very helpful.

We always have great service over the phone and by email. Thanks!

Quick answers to any question. Great service.

I like having all the insurances bundled which saves me money as I pay it on an annual basis.

Staff expertise
Availability of staff
Knowledge of insurance choice and expertise at discussing cost/benefit tradeoffs
Responsiveness
Professionalism at all levels

Prompt courteous service. Always follow thru on any question or issue I have

I get my questions answered promptly and staff is knowledgable and professional. Also, availability is good.

Julie McCloskey’s customer service is amazing!

prompt service and easy to get in contact with. also get personnel service.

Quick professional attention to my questions and requests
Courtney is an excellent representative. !
She is proactive

Quick responses, friendly staff.

Laurie is very responsive. I have confidence that she will answer the phone and respond to my requests.

quick response and knowledgable people

Courtney Wakefield is great. Good follow though, pleasant do deal with.

I work with Courtney Wakefield and she is awesome. She is very professional and is so detailed and delivers on all promises. Anything I need done she handles it fast and always gets back to me in a timely manner. I appreciate her and all she does. There is nothing that she cannot handle and looks out for all my insurance needs. I have the best relationship with her than any person or company over the years.

My agent

You actually answer the phone! A major frustration with almost all businesses "these days" is the frustrating and often not-successful process of drilling down through computerized voices.

We also get immediate responses to our questions or requests. And you seem to have a solid working relationship with WBM.

Great service from your staff.

I am a long time customer and when Patti Meyer left I strongly considered a change. Along came Courtney Wakefield and she answered all my questions, suggested appropriate changes and we will staying with PCG thanks to her great service.
First name removed & Nancy Nystrom
Edina, MN

Great to be able to talk w a live person when I have a question. Always friendly, responsive, and helpful.

In this “digital age “, it’s a real treat to be able to communicate about your insurance needs with a friendly, knowledgeable, responsive real person who has been with you for many years. PCG Agencies is the only place I know I can have this incredible service within a day and one email away. I am extremely happy with my agents. Of course I am also happy with the companies they connected me too.

The ability to speak with customer service representatives when I have questions or a problem. Prompt service and results.

I try to speak to Julie who has taken care of me. I feel like I have a relationship with her. The other people are also very helpful.

You give me different options. Because I'm an old lady that is very helpful in making a decision.

I never feel rushed when I speak to anyone there.