Customer Testimonials
It was installed in a timely manner the chair is easy to use and mad It so much easier to get to my basement safely.
The product works. If you have a problem, service is quick to rèpair it.
Sales, service, and installation were all outstanding! David St. John was excellent to work with. The stairlift purchased for my parents home allows them to continue to safely stay in their home. A great big thank you to David and the installer as well.
Great quality and people. LOVED sales rep,David and installer,Delmario!
The product is well built.
Prompt install. Friendly helpful installer. Love the stairlift.
Very professional
Mike has been excellent in his personal attention to our conccerns! I am confident I can call Mike and receive his best effort to resolve my service issues.
David our salesman was kind, very informative and knowledgeable about his products. He patiently answered all our questions. Also, no high pressure sales.
Del Mario, our installer did a great job. Thoroughly explained how to use the unit, made sure it was adjusted to my height.
Very good company, they come within five days from calling them.
Thank you for all your help!
Very satisfied.
The technician did a great job, efficient . He was friendly and patient explaining how the Arrow lift works. The Arrow lift is helpful for my husband .
I would recommend Arrow lift to all my friends and family
The elevator works good and only a couple minor things happened and were taken care of no problem. The service guy has been very polite and good and checks out all our questions that we might have.
Professional installation . Product was demonstrated to ensure we knew how to use the stair lift . Would definitely recommend !
The repairman was excellent and very professional and kind as we are senior citizens. Response time is excellent.
The people who dealt with me were all very helpful and I felt they really wanted to assist me with my husband's mobility problems, not just sell me a product.
Very professional company. Very responsive, no high pressure sales. They provided us all our options to best fit our needs. Installation was quick, and very neat.
The showroom with operating lifts installed was a big help on deciding the type of lift would work best in our home.
Good follow up after the installation, and responsible prices.
Great sales and customer service and installation team!
Reliable equipment
Competent technicians
Good products coupled with responsive, courteous, and effective employees.
Accessibility of our representative and subsequent service.
Everything was handled professionally, courteously and with a sense of urgency even though it was not an emergency situation.
We have 2 lifts in use that have been very reliable. The preventive maintenance agreement has also been very effective.
Thank you, it was much appreciated, especially during the holiday period.
Timely call and service
everything went smoothly and it is a quality product
Maintenance is always done with regularity. Technician is always on time, polite, expedient and thorough.
The service was excellent. Beginning with Daniel who answered my original call. David St. John was so patient and thorough with his explanations during all meetings. And, DelMario was super! He was very expert with the installation and so patient and professional with the demonstration and lesson on how to use the stairlift.
Very happy with the service and the product.
I like your sales staff. I like the professionalism of your installers and your service staff. Throughout the purchase and installation process I felt the level of communication and planning assistance with the project were excellent. I have worked 43 years in the service business so I am
no stranger to what consumers want and expect. The only place I have felt that you may be able to improve your services is during the presentation of the service / maintenance contracts I did have a situation that arose out of my lack of understanding of the plan I purchased. When the plan was presented the choices seemed clear to me at first. One plan offered 2 annual check ups which included the trip charge and offered 20% discount on any future parts & labor when needed. The second choice was a more all inclusive plan that in addition to the checkups and adjustments also included all parts and labor. I opted for the first plan as it was explained to me that the check ups included adjustments and lubrication if needed. Recently the technician was here for my second check up/adjust call. I mentioned to him that the latch on the first floor door ( at the top ) was still catching when the door was being opened on that floor only. This issue had been addressed before during the warranty but still persisted. The technician said that he would look at it and if it was minor ( not requiring parts ) he would do what he could. When the service was done I was billed $84.00 for adjusting the door latch. I paid for the adjustment but felt that it is very confusing when Adjust and lubricate were presented as being contract covered with the check ups and then I was billed for this. There were no parts required and based on the time the technician was here it did not appear he exceeded the 1 1/2 to 2 hrs I was told he would be here. I would say that maybe this area would be worth taking a few extra minutes to clarify what kind of checking and adjusting is part of the check up. Thanks again for the great product and service. Respectfully Mike Johnson
Quick installation
Ease of use
The product works and the service is great
Your installer was very courteous and thorough he explained everything and made sure we understood it all before he left.
The lift is exactly what we expected
Our Stannah chair has served us well as it was first put in for my husband to be able to get to the basement and then when he later became bedbound and needed Caregivers, they now use it to access the basement to store his medical supplies and to do his laundry. It also helps me when I am carrying something upstairs.