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Client Testimonials
You do an excellent job of cleaning the carpets and it dries quite quickly. Zach is very good to work with and pays attention to detail!
Quick, polite, effective cleaning.. The carpet was a little wetter than I anticipated and still wasn't completely dry 15 hours later.
Professional, courteous, punctual
It's clean and fast with no residue. The technician was very friendly and did great job.
We have an all wool 12 x 15 area rug that was custom cut and custom dyed black, purchased twenty years ago; it had never been professionally cleaned; after the cleaning it not only appeared clean, it felt brand new! The carpet pile was perceptibly softer and this was not a .00001 difference. We feel that the clock has been rolled back and the carpet just arrived; so great is the tranformation.
Special praise to Mr. Kranz and his assistant! We live on the third floor, accessible via elevator, (which I disclosed upon our original contact telephone call) and the area rug/carpet is in the loft of our apartment via a staircase consisting of 15 steps.
When Mr. Kranz came to our apartment to assess the situation, he determined that the staircase was too narrow to bring the carpet cleaning piece of equipment that he originally intended to use.
He problem solved by bringing three hoses, instead of four to increase the suction force, from outside of the building, over the top of our terrace, through the living room and up the stairs.
Without asking he put corner protection everywhere including our recently refinished coffee table.
It was clear to us from the outset that he is conscientious and seeing this inspired confidence.
It was also evident too that he cared about the work he did not just to satisfy us but for his own sense of a job well done.
You cannot buy this kind of work ethic; you can train people to do a job but I believe that the qualities of conscientiousness and caring are either innate or they are not. This reminds me of the question of whether teachers are born or made. I am a retired school teacher. After 20 years I can tell you that you can train prospective school teachers, provide strategies and tools, but the qualities that make for great teachers are innate; you either possess them or you do not.
As far as suggestions, I suggest that you make Mr. Kranz a partner in your business; seriously.
When people are part of the business, part owner, they are invested in it. Mr. Kranz is already invested in his work; Tim Kranz deserves to be more than an employee receiving a pay check; he represented your company by his actions and will be the best investment if you take him on as a partner. This is not hyperbole; I do not believe in “hype.”
Sincerely,
Christopher Frank and Jamie Dorfman
Our carpets came out beautiful and your associate was very proptimistic and very informational about your service,He was very nice as well.I already recommend you to my best friend.
Very professional and courteous young man. Carpetlooks great.
No chemicals used and friendly team
It is not soaking wet and the cleaning was very good. The person doing the cleaning was very good to explain what he was doing as he went along. I am very pleased with the job he did.
Tim was excellent
WONDERFUL results concerning carpet & duct cleaning.
Timely, friendly on the phone and in person, and clean carpets!
Got a lot of the dirt out of the carpet.
It was easy to make an appointment online. The cleaner showed up early and finished quickly with great results.
Prompt service, carpets cleaned well. Technician Zach explained process, moved furniture around and made sure all questions were answered.
they did a great job, Zach our technician was very friendly and professional.
Responsive friendly and quality
Very friendly and knowledgable technicians, removed all of the stains, carpets looked great!
It was fast and not real wet, the techs were very nice and knowledgeble.
Super clean carpets but pricing is high, compared to others, I think
The carpet cleaning was done thoroughly but also promptly. The associate answered all my questions.
The individual was on time and had very reasonable rates for cleaning the carpet.
Professional & friendly staff, timely service and great carpet cleanning. We will contact Zerorez when we need our next carpet cleaning.
Extremely professional service and great results!
I have never worked with a company that is truly committed to customer satisfaction. I have used Zerorez on numerous occasions from regular cleanings to emergency appointments due to sick dogs and always receive professional results. The service techs are most awesome , have lots of information about your carpet care and the cleaning technique. The results have always been amazing. Keep up the good work Zerorez I have told realtors and business owners about you and they have also gotten great results. It truly is a pleasure doing business with you.
A job well done and knowledge of the job. The tech was awesome and we are very happy with the results. Will definitely recommend to family and friends.
Minimal use of chemicals.
Everything..dries fast, excellent clean, great service person...James.
How wonderful my carpets look and how knowledgeable the guy was. The pet treatment was wonderful as well.
Very professional and informative. The carpet cleaned up beautifully with the treatments and service done.