based on 241 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We liked the convenience of the location. Kim was very accommodating and helpful with any questions that we had. The turnaround time for the completed product was spot on. The finished signs were exactly what we wanted.
Friendly, knowledgeable, reasonably priced
Speed, Quality, Outstanding Customer Service
We love our new window perfs. The entire process was very fast and customer service was great!
The level of service and attention to detail diminished as we awarded more projects. In one instance, I emphatically said that the tiles that we were researching needed special attention as vinyl has a difficult time sticking to that type of tile. They confirmed that they would use the proper decals. the first day of install, during an important event, they were lifting off of the tiles becoming a trip hazard for our guests. while they did replace them, no apology was extended. Oftentimes, the manager would challenge my authority as an organizational lead and provoke unprofessional dialogue that is not indicative of a customer centric posture.
Paul is always extremely professional and helpful. He helps me come up with creative ideas and he’s a true business partner for my small business. He’s able to help me grow and keep me on track with great products and great ideas.
We had an amazing experience working with SpeedPro to replace our permanent outdoor signage. Jeff, Will, and Danielle were incredibly easy to work with and showed so much patience as we navigated the approval process with the City of Westlake. Once we got the green light, SpeedPro wasted no time and quickly completed the installation.
The final result is stunning, and we’ve already received so many wonderful compliments on the updated signage in just a few weeks! Their professionalism, attention to detail, and commitment to quality truly stood out. If you’re looking for a team that delivers exceptional service and results, I highly recommend SpeedPro Cleveland West!
-Destiny Derma Spa, Westlake
I work for a nonprofit called MVM which has had multiple orders through speed pro and from my experience, they've all been wonderful. A big one was for Diced and with that, WOW! They were SO good, so well printed, and the quality was incredible. I recently ordered some Recipe Cards through them and I knew I was excited for a good reason. They look great! The coloring is incredible, the quality was super good and one thing about Speed pro that I love so much is that their name MEANS something. Speed pro is SO fast, I mean we put in our order like 3-4 days before and they were done by the end of the week! They really put the speed in speedpro and I think that is the biggest thing that sticks out to me is the quality they put into such a short period of time. Once again, a big thank you to you guys and I'm also writing this before Christmas so I hope you guys get this and have a wonderful Christmas and a Happy New Year!
Cody is great to work with! Their team and product is very professional.
This was a $1300.00+ order. For two STANDARD stop signs. We decided to go for a decorative pole...
Scheduled install for Thursday, Dec 12th .
Was told FedEX was late, that it would be Fri the 13th or Sat am, the 14th at the VERY LATEST. I was reassured.
Monday the 16th - still "waiting for FedEx". Radio silence until I called to ask.
Tuesday the 17th - installer came out, installed incorrect product, at an incorrect height.
Tuesday the 17th - installer went to HomeDepot for material, and finished the same day.
1. The specs were clear when ordered. There was a proof sent and signed, and all this ridiculous and what seemed excessive online back and forth was for nothing. The order could have been double checked a.) before ordering and b. any day between the order and Tuesday the 17th (install 5 days late).
2. It was mentioned UP FRONT that this was a time sensitive job, as we are going for C.O. of the building.
3. SpeedPro was picked because of the claim to install the same week. That is when I made payment.
4. If the items can be purchased at the local home depot, why wasn't that done when FedEx failed to deliver the product last week? On the promised and agreed to date of installation.
5. The name SpeedPro is misleading. Both for lack of Speed, and lack of Pro(fessionalism).
6. One of the signs is crooked to date.
Lindsey was friendly and apologetic. I feel bad that she has the team she has: no organization and they seem to either all be new hires or Temp workers.
Fast, professional and high-quality work!
Wow, the team at SpeedPro brought our vision to life! We love the final product and will be using them again soon.
SpeedPro was recommended to us by our graphic designer and we found Jeff and Cathy to be friendly, fast, affordable, and a pleasure to work with. The quality of the sign they created was terrific. We'll definitely be using them again in the near future.
- Marketing Office at Summerfield Waldorf School & Farm
speed quality and pricing
Quality product. Good communication
The proprietor and staff were responsive and very helpful in completing the project...
Doug was very helpful. Explained the process step by step and then followed through. The end product was beautiful.
Speed Pro was easy to work with. They provided an acrylic cat to our specs and installed it promptly.
Anytime I have a project, it is always completed quick and with ease. Thank you again for delivering a quality product time and time again!
Great company to work with. Always accommodating!!
Merry Christmas to you and your families!!
Great service, fast execution, and professional results! What more could you ask for?
Provides good quotes and timely delivery
Great quality and well made.
The entire staff and even ownership really care about your satisfaction.
They really try to make your product the best that it can be!
Well the service was phenomenal great communication, very transparent cost and good turnaround time
High quality products, always completed quickly and correctly! Customer service is amazing also.
The communication is immediate, and the product and service are excellent!
Friendly and great people to work with, always ready to help. Good quality control. Knowledgeable staff.
Thank you Bailey for making our purchase simple and fast. I’m waiting for a warmer day to apply the lettering but my wife is very happy with your artwork. Enjoy the upcoming holidays!
Great service