Customer Testimonials

The service was good and faculty was very nice to me.

Hello Park N’ Fly Staff!

I just wanted to write a review and let you all know what I had a GREAT experience using your services this past week. Departing flight was 6/20 and we returned on 6/27/2023 from SFO. Not only was it seamless and so convenient but your staff went ABOVE & BEYOND! We were traveling with a party of seven and one or the passengers lost her cell phone and didn’t realize it until we were already at the gate awaiting boarding to begin. We went to the security area and they didn’t have it and before we could go check the kiosk area, PNF staff called me to let me know they found a phone in the shuttle! It was the phone we were looking for! They said it was on the next shuttle to just return where we had been dropped off and they returned it to me FAST in time to make the flight with no problem! That was a LIFE SAVER for us and so appreciated the fact that they took the extra effort to get it to us. THANK YOU SO MUCH for going out of your way to help us that way. I’ll always praise your great customer service!

THANK YOU!

I really appreciated the pick up and drop off at my car. Affordable. The only thing that made me nervous was the gps directions. I drove 30 minutes past Cicero and Cicero Ave (coming from INdiana) where the sign for the airport is at. I thought my GPS was off but it still got me there via I-55.

I like the improved exit process. My reservation scan at the exit used to be problematic. 6/27/2023 was easy breezy. I even received an email receipt shortly after. The pick up at the airport was swift and my driver was friendly and courteous.

Location

Very simple to park and easy access to airport and return to pick up.

Ease of use. Kind shuttle drivers. Ability to reserve online. Shuttle drivers arriving on a timely basis

Very timely. Runs 24 hours. Nice helpful drivers. Will use park and fly from now on rather than trying to park on site.

Very easy to use - book online prior to trip. Drivers are nice and polite and help with luggage. It's the way to go when flying!!

Pickup/drop off were both seamless, and when my car's battery died as I was trying to leave, a driver arrived within 5 minutes to jump it and get me on my way. Will absolutely use Park N' Fly in the future!

Quick and easy. Even offered each of us a bottled water on return.

The customer service is excellent and that you get picked up and dropped off at your vehicle.

Like the covered parking and shuttle service to/from airport.

Very easy to use! I like booking online, paying, and simply parking my car in the lot. At that point, the shuttle was right there to take us to the terminal. Same on the exit. Good price too.

Perfect, everything was good.

The travel time to and from the airport

Excellent service over all.

Prompt service, pickup and drop off at our car.

Convenient for domestic travel, but you need to add drop off and pick up at the international terminal.

Timely pickup and drop off with excellent drivers

Was easy to find. The ride to the airport was quick. I did not have to wait too long for a bus to get me back to my car.

Courteous people! Our driver was excellent both ways. Prompt pickup on the return. We are long time customers because of the excellent service.

Excellent service from the shuttle drivers!

Convenient

Everything went ok while my vehicle was there

Drivers are always helpful and friendly.

Convenient

Convenient. Pricing

Everyone was so friendly and helpful!

Bus is prompt