Customer Testimonials
The planning that went into booking my flight included a lot of logistics and the correspondence was great! The agent, Judy, was so helpful!
No wait time. Very courteous and helpful agent. Booking was a breeze!
Very efficient.
Generally service has been good and our travel advisor tries to get answers to our questions. Two areas that could be improved:
1. When going on a group vacation, clients should be able to upgrade our plane seats and still be able to be part of air/tour package. We understand we need to pay extra for our seats, but if we are willing to pay it shouldn’t be so difficult. Our first Fox group was in 2016 & we were able to do this right away. Disappointed that changed. 2. Fox should send a tour manager on all group trips even if 20 person minimum isn’t met. On our recent trip no one was sent & it was difficult to find the meeting point with our Avalon rep in the Amsterdam airport. Since there was no Fox staff present, we didn’t even know who was in our group so we could work to find the meeting place together. Finally one of our flights was canceled & we all had to struggle with finding new flights by ourselves, a service Fox staff should have been assisting us with. We pay for group trips to have that assistance & this was the first time there was no Fox staff for us & definitely are not happy about that. Once on the cruise Avalon staff was great, but there was no help from them at the airport.
The services and variety of options available for leisure travel
The service was quick, efficient and thorough. I simply provided my name, dates and loyalty program information and received an itinerary tailored to my needs.
Communication is awesome, personable and great to work with.
Michelle Rothe was perfect couldn’t have been better
Prompt and professional, always.
Everything was taken care of. No trouble checking in, no issues with billing. Excellent hotel.
My agent went above and beyond
She was wonderful, very helpful
We have been booking vacations with Elizabeth klitzka for several years. She does a great job making sure we get what we are looking for. We recommended her to our friends and they have booked a 2 week vacation to Germany with Elizabeth.
Smooth transition everything was prepared and ready for my arrival.
Timeliness, constant communication and reminders.
We always enjoy hearing about travel from Rose and the Saturday morning radio show. This Galápagos Islands trip was a bucket list dream and thanks to Sonjia and the Fox Travel team that put it together, we are looking forward to our long held dream. Not being savvy travelers Sonia has been walking us through all the steps and making it smooth sailing. We are so grateful to her and everyone for handling all the details. We look forward to big adventures next April. Thanks Sonjia
very helpful in planning a trip
First time using and was extremely easy to use
Everything went so well. Thank you so much.
INFORMED OF CHANGES OR DELAYS
You have been very prompt and are very accessible.
Very user friendly and easy to use
Very easy to work with!!!!
Megan is very accommodating.
I did it through my University webpage so I had no option. However, I liked that the process was fairly straightforward.
It has been helpful to hear from my travel agent as I anticipate my trip in July. I hope she will touch base again as the trip gets closer. It is comforting to know everything is in order and there isn’t anything else I (or we) need to do 😊
Responsive & Knowledgeable
Knowledgeable and friendly service
On time and excellence services