Customer Testimonials
The agent was very nice and accommodating, and the booking was quick. I received my confirmation through my Delta app shortly after the call ended. Nicely done!
Streamline system communication all in place, no other entity complexity to navigate through, quick and simple.
Excellent customer service. Very friendly and knowledgeable. Answered all of our questions and it was overall great
Communication was clear, efficient, and timely!
responsive and efficient agent. competitive pricing. reliable service
Tammy is friendly, helpful and very responsive.
Your staff was very helpful when dealing with delays and rebooking flights. Thanks!
It was very fast to book my flight.
Very personalized and professional
Excellent service!!
Prompt replies. Nice and helpful agent.
Very professional and efficient
Organized and easy, keeps track of all of my credentials making travelling easier.
Very easy to use the site that we use here at Greenheck, user friendly. If you have a question, someone answers on the chat quickly.
Friendly, good communication, made booking everything seamless.
It was easy to select flights that worked for my schedule and the customer service staff was very helpful.
Information for flight
Jennifer is very responsive and flexible and has offered great travel options for us.
Barb is very good at helping us through the computer part. We are older and do not deal with the computer part of the arranging excursions.
First name removed and Brenda
I never had any problems with traveling with Fox behind me. Their expertise keeps me from the unforeseen issues that most traveller's don't know.
Fast and efficient.
How family oriented the workers are and the free breakfast
It was fast and efficient.
I like having someone who takes the time to answer questions. If Becca is out of the office, someone else will usually get back to us with the information we are looking for.
Very professional and friendly service. They make my business travel effortless
I had access to Fox through various companies over the last 15 years. While travel apps and chatbots have become more common, there is nothing like finding out you can't leave Europe because of flight delays and your next meeting is in Houston Texas in just over 24 hours. Or finding out the only way not to miss an important client meeting is to drive 4 hours to a different airport, completely change all my travel to another airline and... still make it there in person. Every time a crazy delay happens I watch other passengers line up at the airport terminal or frantically stay on hold with the airlines. I calmly drink my coffee and chat with a friendliest person from Fox travel and usually all my plans are updated in less than 20 minutes. I've had several stressful situations over the years and every single time Fox got me to the meeting on time, often through very unusual route and airline changes. Every single person I interact with is always friendly and patient. My last experience this spring, calling from airport in Germany (they do have 24h support) to make sure that when I land I have a hotel to stay in Washington DC (not my original planned destination) and a 6 am flight to Houston. Not just in travel, but any other customer service experience, Fox travel is my #1 best customer service interaction in my career.
The process is very steam-lined and easy to navigate.
Responded in a timely manner, provided best options to choose
I don't like the app. I wonder if it's a scam. It never works. You spend time finding a flight and purchasing it only for it more often than not to wind up saying "opps, something went wrong" Then you have to call, wait to get to an actual person which the system takes for ever, especially now with the "TSA real ID" message. WE ALL KNOW ABOUT REAL ID, you don't need a drawn-out message telling us this. But then you finally get to a person, and I have always had good experiences with actual people. They are all friendly and helpful. But, there is an additional fee for this, which make me wonder if the app is a scam, just a decoy to think you can do it with a app, then to turn around and charge you a bunch of money for me to say "can you book me on this flight" (which I already have all the info for them, so it's not like they are actually doing anything, but inputting it on a WORKING system" Which makes me think, gee if the app did work as supposed to I could say $$ every flight. I know this would impact your bottom line and your shareholders would not appreciate this, but it would make my life so much easier. Or, you could just have direct lines to a human and drop the app and maybe save some money there. I'm sure apps are not free to build and maintain. If ya want, feel free to contact me at Phone number removed and I could offer many useful and cost savings ways to improve your business model. Always happy to help, for a big fat fee of course though! I like making money too.