based on 436 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tutors are very professional. I know my son is monitor by someone in measuring his learning progree,. The park i like the most is i can able to review the report anytimr. All staffs are very welcoming.
Sylvan’s staff seems to genuinely care about the success of each child. We just started the process and already I see progress. My son spends a portion of his time on Saturdays at the learning center and it’s amazing how he comes out of his Sylvan session happy and motivated. So far, we are very pleased with what Sylvan has to offer and I am impressed with the professionalism of the staff and/or instructors.
Hard to know just from listening to my teenager's sporadic comments what could improve.
Students are understanding through educational Sylvan learning and improving experience of the power their time.
Friendly and very helpful teachers and lovely staff. They make me feel like their my family! That's why I'm very happy and grateful with Sylvan. My son is getting better grades and very confident at his school, and that's very important for his future. Thanks so much to all the staffs of Sylvan.
We are still fairly new to the program and can't quite give an adequate enough answer; but we like it so far.
Quick. Easy.
I think you are doing a great job with my daughter. We are just 5 weeks or so into using Sylvan, and I can imagine I will be using the Center going forward.
Better communication between managers and tutors - we keep having issues where we discuss something at a meeting and it is not communicated to the tutors or the scheduler. Very frustrating.
First 40 hrs of math tutoring did not show evidence of improvements. Very frustrating for the student and parents, to put in so much time and effort to show very little for it.
Too many admin. staff changes over last 9 months,which loses any continunity of service. Feel lost in the shuffle.
It is easy to reach admin. staff and the directors, but I don't know much about the tutors nor have I meet or talked to them, yet they communicate and connect with my daughter for her sessions. Writen comments from the tutors working with my daughter, letting us know her strenghts and weakness would be more helpful instesd of just receiving a sterile print out report.
It seems strange that I had to ask for a quiet room away from distractions for my daughter to take assessments. I felt this should be a given since Sylvan has been educating and tutoring for many years.
The responsiveness of Jerry Fassio, and the instructors, Rostom and Tessa. Jerry has made a huge difference in our decision to continue with Sylvan, and we will miss him greatly. We wish him the very best as he begins a new chapter in his life.
I like how some of the staff are very attentive and dedicated to the students. Especially, Dave, he is simply the best and a great asset to the Sylvan team.
It is a good after school tutorial Center.I recommend it to any parent that needs help.
Excellent
Not seeing improvement in spelling and writing yet. Feel he needs more work with his penmanship skills.
Offer a broader scope of subjects. Would love to have science & geography in the mix. Otherwise, we had a positive experience and will probably try Sylvan for supplementary classes in math.
With the seemingly high turnover for the Director of Education position (not sure if that is the correct job title: the person who you meet with after every 10 hours of tutoring to discuss progress position),I question the buesness model.
Everyone is very supportive and the teachers treat the students with kindness and respect.
Flexibility. The study skills program seems to be helping my youngest daughter. Being able to go someplace to focus on homework and get support seems to help both daughters who are attending. My youngest is not waiting until the last minute to do her projects and seems to be finishing her homework more easily.
The assessment to determine where my child's gaps are, small group work, individualized attention, re-testing to ensure they are competent and reinforcement.
I feel welcomed and encouraged.
teachers and flexible working practices with customers. you treat the children like your own. thank you
making sure the sessions are actually 30 minutes then have the student do feedback.
Dear Sylvan Learning Center,
This summer, I have a plan for Karen Last name removed going back to your center to learn more Geometry 2H, who is getting lower score at her high School in San Francisco, CA 94121.
Sincerely,
First name removed Ha
courteous nad willing to work with our schedule
Pretty much everything. Jaclyn has been fantastic, especially when it came to addressing the concerns I had early on. Claudia is a joy to work with. Bella has learned so much from Stephanie and Nicole and the other tutors at Sylvan. I feel as if there is this amazing second family committed to helping my daughter succeed and I am so grateful.
my son went from a struggling young student to really catching up with his classmates.
The care taken with the students is beyond just the job.
I feel welcomed and encouraged
My only hesitation would be due to cost.