Customer Testimonials
This rainy morning Anthony knocked on my door and greeted me with a big smile. Using his customer service skills he; introduced himself, used the company's name, maintained excellent eye contact, and explained his plans for aerating the lawn. Following the lawn treatment he again knocked on the door. Using his professional skills, he explained how he seeded the lawn and noted a difficult area to treat due to tree roots. Anthony thanked me for using TRUGreen and wished me a nice day. The exchange ended with his friendly smile.
Doing OK!!!
Had an issue with my grass being burned to excess fertilizer being spoiled on my yard. Took a couple months, but a very nice woman in customer service really went out of her way to try to assist and make it right.
I had a hard time giving you a 9 because of this, and the fact that your process of having a service manager follow up is complete crap. This needs to be improved.
Your customer service team took it the extra yard to retain me as a customer.
The lawn looks lush. There are wweeds at the edges
'
They call and let you know when they are coming . Never leave a mess behind.
Friendliness. Reports. Evaluations.
Our lawn looks great after the treatments we have had this year.
Good communications...when they are coming and what they have done
Quick response by phone and/or email to questions and concerns.
I want to send a special thanks to Anthony Banks who came to my home today and fixed/resolved the problems that occurred last Friday, Tony was very pleasant, understanding and did a great job in finished the areation of my year that did not get done right last week. He is a very good employee, your luck to have him on your team, Thanks Tony!
Convenience of services.
You run a very professional operation. I like the notices before and after service is provided and the different billing options.
The call telling us when you are coming.
It's very helpful since we have a dog.
It works well!
Advance notice of service call
Written report of what was done
you are freindly
I think your over priced and your insect program do not work all your program are over priced.
Convenient and well done.
Suits me.
They have done a GREAT job on all of my lawn and i have ALL of the services!
I like the feedback after services on what I can do to help my lawn look better
The fact that I do not need to be home when the service is done. That it helps our lawn look green and weed free and great.
When TruGreen services our lawn I am informed what is being done and what type of results I should see. I am also given information on what I can do to maintain a nice looking lawn.
Dependable
You have really helped my yard this year. I am going to give you another year and see where it ends up.
I like the associate that performed the last service. Very patient and very attentive.
I appreciated getting a date of service call. The young man was very pleasant and seemed to do a good job. His name was Dalton Wrage from branch #5020
I don't have to do the lawn !
Prompt service. My lawn looks great.
I don't have to call you. We are on your schedule