Customer Testimonials
Your serviceman is very good and professional, however some aspects of your company leaves al lot to be acceptable. The only service that I received yesterday was a discussion with the serviceman about a salesman (???????) that you have going door to door. The salesman came to my door and said my yard was in bad shape and he had people who could take care of the problems. This was the second time this same person has been at my door with the same story. I told him I had been a TruGreen client for several years and if there was a problem he should send one of these experts out to fix the problem. He said he would send a crew immediately. After several days without anyone coming I called your company and was told that someone would be out to check. The serviceman came and we talked and he said everything was good and there was nothing he needed to do. we shook hands and he left. Not much of a way to run a business that depends on satisfied customers to survive...…………...
The consistent care given by Trugreen & our lawn looks great!
They do the work even if you are gone. Very friendly and knowledgeable..
The professionals are friendly and get the job done quickly. You don't need to be there for them to work.
The last time I used your services, on a small lawn, you could not kill my nutsedge problem. This year, 2018, Chase, my tech in Tyler, Texas, killed all my weeds by giving me a healthy lawn. The Saint Augustine in my backyard is a deep green and is so healthy that the grass itself chocked out all the weeds. Thank you Chase for caring and doing exceptional customer service!!
That its reliable and works !!
Phone calls/emails returned promptly. Fair pricing.
Horace is a very pleasant person who does a thorough job. He answers any questions or concerns we have.
I like the regular property tours with Dan Nicolaysen. We have extensive common areas in our neighborhood of The Woods in Tyler. We are able to drive by some areas, but some areas we have to walk the greenbelts, Dan takes notes on areas of concern & answers my many questions on his recommendations for mowing heights,etc. He has met and given recommendations to our landscape maintenance crew owner. As the developer I was the one that recommended you guys to the HOA board to get our common areas up to my standard. I have seen a significant improvement since using Trugreen and Dan Nicolaysen. Scott Hurd has been good to let me know when he is scheduled to be on the property and ask if there are any conflicts with his visit.
Communicate well, reasonably good job on weeds, shrubs and lawn
I have not seen a mosquito anywhere. It is so nice to sit outdoors and not have them eat you alive....best money I have ever spent.
We are new to TruGreen. I just happened to be at our house moving in when Avery came to the door. She was very sweet, knowledgeable and low pressure. John Messatzzia has been here twice to do the mosquito treatment. He is Extremely knowledgeable about his profession. Very friendly and has great tips and info. He is a great asset and rep for your company!
Great products!
The work is performed as expected. And if I have any questions or concerns, I call Ashley Smith or Dan and they get it taken care of immediately.
We work with several other branches besides the one in Tyler, TX. However, the Tyler branch shines above all others. This is particularly because Dan Nicolaysen and Ashley Smith are always willing to work above and beyond for us. If we ever have questions or are in need of services or other information, they work to get it for us and will answer every question we have with patience and diligence. They work to understand their clients and customers, and they truly exemplify the words "customer service." While we often struggle with other branches getting back to us or informing us of their timing, we never have to worry about Ashley and Dan getting everything worked out and letting us know what is going on. We are a customer with several locations across East Texas and into the Dallas TX Metroplex area so oftentimes we can be a challenging and overwhelming client to work with. Ashley and Dan make it seem so easy and are always right on top of everything. We want to express our gratitude to them for all their hard work, the long hours of working with us, and in ensuring that our Church Meetinghouses are all taken care of and looking lush and beautiful. Thank you, Dan and Ashley! I love working with you both! You make an arduous task an enjoyable one and that is a hard thing to achieve!
Great communication and professionalism!
You take care of things we don't have time to take care of ourselves and help to keep our lawn looking good.
quality
It works. We built a new facility in 2013 and the lawn started out ok but then over the next several years starting looking worse and worse, to the point we were thinking of re-sodding grass. Tru-Green took a look and gave us a realistic timeline and it now looks better than it ever has. I have Tru-Green at my home now too.
simplicity. once signed up, I don't do anything.
Your employees know what they are doing and don't mind telling us that. They are friendly and helpful
My yard is looking very nice.
treatment for lawn is great, treatment for shrubs is not so good,have not seen a change in any of the shrubs and , still have tea scale on the holly bush and Camilla bush
Knowledgeable employees. Give good advice...
Timely and professional
There great
Good communication always.
My yard actually looks better as opposed to the pervious service I was using
Michael ST Clair visited with me which I was very informed what he was
treating my lawn for He did a great job yesterday and I hope he is my serviceman for the
rest of year. He gets 10.
The results!
You do what you say you will do. My lawn is the proof.