Customer Testimonials

First experience. You have a professional and pleasant employee, Justin Barksdle. Great asset to company for new clients and maintaining current clients.

I do not have to call every time when I pay in advance or write multiple checks.

I'm a new customer and my first experience with (Shaun Carter) the Lawn Care Specialist assigned to my account was great. He even came out the day before he serviced my lawn just to introduce himself. After the first service I noticed a billing error and promptly called TruGreen customer service. The Customer Service Rep seemed lost and changed the price on me 3 times during the same conversation, so I just cancelled the service. A few days passed and I was contacted by a very pleasant TruGreen Rep (Jolene Mumma) who smoothed things over. The only reason I agreed to restart my service is due to the fact TruGreen cared enough to call me in an attempt to fix the issue and most importantly the quality of work and outstanding customer service I received from Shaun Carter. If anyone really reads these things, Shaun is an asset to TruGreen and the reason i'm still a customer.
My yard is looking better after the first application,Thanks TruGreen.
Name removed

Your men listen to our comments/instructions/complaints and take appropriate action to make sure they have a satisfied customer. Patrick Green filled the bill very nicely.

On time service

Your tech was still working when the sun went down. He seemed very dedicated and wanted to make sure he covered everything that was needed. He did a great job, give him a raise!

Professional performance

Very much!

Kevin our lawn technician is outstanding. His customer service skills are outstanding. He took time to answer all the questions we had about our yard

Kevin is a definite asset to your company!!!!!!

Everyone has always been polite. They call and or email before and after each service. They point out ways I can save money (by paying in advance for services). One time I had a problem and they made it no problem. Came out again the next day and took care of it. Easy to contact and great customer service.

We have used TruGreen for years and have been pleased with their service. They will come back if needed free of charge, friendly, and professional.

Patrick Green came out today (4/13/17) as scheduled to treat my lawn and spoke with me about the care of my lawn. He stated that he will work on getting rid of the weeds. Thanks Mr. Green!

I also would like to thank Mr. Alan Johnson for contacting me and rearranging my treatment plan to insure that my lawn gets the proper treatments. He deserved a 10. Thanks Mr. Johnson! I really appreciate you taking the necessary steps in getting my lawn back in shape.

Last but not least, I would also like to thank Dave Brown for making the first initial visit once I expressed concerns and the branch working as a team in getting my lawn back in shape. He deserves a 10

When a customer expressed concerns about their lawn, it nice that someone listens to your concerns and take action. Thanks to Branch #5773 for listening and taking action!!!

WAY TO GO!!!!!

The staff is very professional. James does an excellent job. Each application is timely and is explained in detail

I would recommend your company. We have been with you so very long that I do not know how you could improve. I guess my response was hasty because l have had some weeds in the past but I do not call to let you know. I am pleased with the results of our lawn.

The representativet always comes to the door and tells me what he about to spray for and if I have anything else that needs attention Always very polite young men.

respond quickly to requests for service when lock has been on gate and backyard has not been treated. Very helpful on phone rectifying situation.

Matthew Jordan did a fantastic job! He is very thorough and dedicated to his work. He let me know that one of my azaleas did not take when planted and even offered to dig it up for me because it was dead. That's going above and beyond! Great job, Matthew! Thanks for all you do.

Good service personnel

Trugreen will come out and service your lawn. I don't think the specialist have enough time to explain what is being done and then service the lawn.

Shaun Carter who works for TruGreen as the technician who comes and services my lawn does an excellent job and really cares about the weed control in my yard and how it looks after your services are administered. Neighbors and friends compliment how nice my yard looks and I let them know that I use TruGreen services. I have not had any problems with TruGreen coming back to reservice the lawn when there are persistent weeds that need additional chemicals. I like the email updates I receive from TruGreen also letting me know what to expect with the fluctuations in weather and temperatures.

Today, Shaun Carter briefed me on exactly what he was doing, the chemicals used and the desired outcome effect. He was very polite and answered each question that I had. I think he has extensive knowledge in the lawn care business because I use to work in that same field and he was able to answer each of my questions with clarity. He is a very professional representative for your organization.

I like the fact that my personal TruGreen Tech, Quawane Brown (store #5773) has called me & told me what he did for my lawn, & things that I can continue to do in between treatments to help with the efficiency of my lawn care plan. I informed Quawane that I have expressed to Techs before him that I am concerned about the weeds still in my yard after having this yard treated by TruGreen for over a year. I also informed him of the concern that I had shared with other Techs about TruGreen no longer using the dye to show that the entire yard has been treated & as a tracker for both the Homeowner & the Tech. He explained to me about the dye no longer being used by TruGreen. He says he will be more than happy to come back out when I'm home, preferably on a Monday through Wednesday to apply weed control. This young man exhibited very good Customer Service during our phone conversation on yesterday.

thanks,
First name removed

So far my yard looks great

I LIKE THE CONVENIENCE OF PAYING MY BILL ON LINE AND ALSO MY TECHNICIAN SHAUN CARTER DOES A WONDERFUL JOB. HOWEVER THE LAST TIME YOU TREATED MY LAWN BECAUSE IT WAS SO WET HE LEFT SOGGY FOOTPRINTS IN THE LAWN DAMAGING THE GRASS.

Courteous staff
calling before an application

Quality service and customer service

Good work and professional.

Our lawn care specialist, James is the best! He is helpful with all of our questions with a new lawn service. He is courteous and kind and has a great customer service attitude! This is what we look for in any home service! Thanks and keep up the good work!

Reliable

Specialist Name: Calven Jones
Branch # : 5773 MemphisTN Appling Farms Off
Customer #Phone number removed260 Name removed

Calven is very professional and explains what he is doing and why. His demeanor was friendly and he actually rang the door bell and greeted us. I used to work for ServiceMaster and actually rode in trucks with the guys and gals. I think under David's leadership, TruGreen is back with a FORCE!!!