Customer Testimonials
The technicians are very friendly and dependable. Willing to listen to any questions.
Good job!
Courteous! Prompt! Professional! You are not a one size fits all, you customize your services and I appreciate that. My lawn never looked better, thank you.
Great customer service.
Prompt, efficient and effective. The simplicty of never having to scheduled the service is also helpful.
When I have John Miller manage and treat the lawn, I am very satisfied. Others, not so much or not at all. John is always courteous, professional and careful to follow instructions. I feel like he is genuinely interested in making my lawn the best possible. He always contacts me before beginning treatments and I am able to identify problem areas, which he then addresses. He is careful to follow the instructions to not apply pesticide to pet area. Several other tech reps have applied pesticide, contrary to explicit instructions.
works well
Not very likely, once again (3rd time) Trugreen was a no show. I got the call at 6:00pm to tell me how busy they were and would have to reschedule. I am NOT a happy customer.
My lawn looks great compared to others.
Everyone seems to care about the outcome and your team is willing to come back and fix issues. Our lawn is in good hands.
I would like to thank Andrew Wagner (branch 5030) for going the extra effort to provide customer satisfaction. On June 6 Andrew was performing a treatment to our lawn and I asked him about some spots in the lawn. He was not sure but took some pictures and said he would check with others and give me a call. Sure enough Andrew did call and gave an explanation for the problem, no action on my part needed.
Sure did appreciate the follow through!!!
If I need you to come back to take care of a problem you are there to resolve my issues.
you call me before service
treatments seem to be effective more this year for weed and crabgrass control
Your technician (Jerrell Singleton, Branch #5030) was friendly, professional and very dedicated to get the job done....even though the conditions were not ideal. Just as he arrived it began to rain and did not stop. He explained everything he did and we were very satisfied.
This is my first year from from the buy out from the last company. Need to wait and see if the standers are just as goog.
What I like best about truGreen is the fact that I do not have a single dandelion in my yard. My grass is thick and healthy. I also am pleased with your pricing. Thank for your excellent efforts that are now showing up in my lawn.
Our lawn has never looked better!
Notification before service
Good Results from both lawn and tree services
tech came to door and explained process and when completed. Asked for any issues and we thought he provided good service
I could not be any happier with my LOCAL TruGreen service.Having the ability to deal with the LOCAL OFFICE over the past many years has been nothing other than pleasureable !The fact that TRUGREEN had a local office here ,was initially the reason for choosing and remaining with TRUGREEN all these years.This one stand-alone and OUTSTANDING feature separated you from all other competitors. I'd like to give a nod to Laurie in the Rochester office who is a delight to deal with. I've found her to be extremely knowledgeable and able to professionally address any question or concern. REGRETTABLY, the POLAR OPPOSITE HAS BEEN TRUE OF MY EXPERIENCES and DEALINGS WITH THE NATIONAL CALL CENTER.
Implementing the call center to replace the personal touch of being able to reach out to the LOCAL OFFICE in my opinon, is a monumental corporate error ! I'd like to see TRUGREEN regain their lead position in the industry by going back to basics....demonstrating a willingness to listen to and respond to their customer base by reestabishing the local office availability.
You take care of all the yard work I don't have time to do.
simple and easy to deal with.
Priced reasonably and will come back at no charge if there is a problem.
I think Andrew Wagner , my tech, really cares about the services he provides. Im hopeful that the product works as well as your technician .
Timely, efficient, effective
not only was there a mistake made on the treatment they came back and did what i asked to be done and the woman on the phone 6-13-17 @ 6:48 pm was amazing a big help setting up my account with me thanks .
No fuss no mess just came in and got job done
Helpful notifications and your guys come when you tell they'll come.
I don't have to do them.
your services help my lawn and plants thrive