Customer Testimonials

Heather Harper was so knowledgeable, flexible when we had to change types of loans, kept us informed on the loan progress, and was quick to reapond when we had questions/concerns. Highly recommend working with her & John Adams Mortgage Co.

Heather and her team went the extra mile for my daughter, the builder did not make it easy on her. She kept us informed every step of the way... I have recommended her to all my friends....she is the best.

Excellent service. Above and beyond average.

Heather delivers detailed information in a timely manner.

Heather Harper was great in processing our mortgage application and walking us through the mortgage approval process. Although there were limitations to meeting in person due to COVID restrictions, there was never a point during the process that I felt like the service received was lacking. The online process for applying for the loan, submitting supporting documents, signing and reviewing loan documents, etc. was smooth and clear. Heather was knowledgeable and receptive to answers our questions throughout the process. I will definitely be willing to refer her to others.

I have to say that working with Heather was absolutely AMAZING!!! Heather was communicative before I had to ask on status and every step that the buyer finished I was alerted to keep me in the loop. Outstandingly quick closing even with the holidays. I would totally recommend working with Heather!

Every step is well explained, the website is easy to use, and I felt informed about where I was at each stage of the process.

I recommend Heather Harper because I know she'll help my clients understand loan options, programs that may help them save money, and funds needed to close. Heather also recognizes the urgency of today's seller's market by providing quick responses when my clients need pre-approvals and clear, understandable cash-to-close estimates for making quick decisions to submit offers under tight deadlines.

I knew John Adams Mortgage would likely offer me a better deal than one of the online services, and they did with the same rate and lower fees, but I particularly like working with a local lender who is available by phone when issues crop up that need to be resolved quickly. Heather gets most all of my real estate client referrals because she's a great communicator and problem-solver.

Heather was fantastic from start to finish. This was our first time buying a home and Heather was not only prompt, but did an amazing job explaining the next steps and the needs. She sent end of week recaps and made sure to nudge is if we were slow to respond. I really appreciated the videos that she sent regarding the process as well because that helped me to understand what was going on and why.

Hands on and knowledgeable

All my questions and concerns were answered quickly and correctly.

Very polite and personal

Heather was very helpful guiding me through the mortgage process. Always available to answer my questions.
Thank you so much Heather.

The refinancing process was very seamless. All of my questions were answered along the way with information being sent out to update us where we were with all of the document. Thank you for help us

Excellent communication throughout the process

Heather was excellent! She was very helpful and super responsive.

As always Heather is very professional and timely with everything our mutual clients need from contract to close. She is an asset to the Malcolm Team and John Adams Mortgage.

Very smooth and professional service!

Heather was great from start to end. She made the process easy for a first time buyer

Responsive, knowledgeable , accountability. Heather was upfront and straight forward.

Hi.
Both the wife and I can’t say thank you enough For the service and total customer care Heather and the staff made this happen!

The process was easy even though we had pauses along the way, which is normal. I had tons of questions and questioned the process without hesitation Heather explained everything and that put me at ease. Heather is a great loan officer and John Adams Mortgage Company is lucky to have her.

GREAT COMMUNICATION

Heather ALWAYS stays on top of the process.

Heather was very responsive. I loved the electronic signing through the application process.

Service was great. Would recommend to anyone

Attention to detail. Exceptional knowledge and responsiveness.

Hi Good Morning.

I and my fiancée is first time buy new a house. Because I'm never experience new buy a house. I know how to basic my credit good and loan that all. But that is loan for home have much explain deep more challenge for us more new step good experience. That is house for only chance give you last stay on ground not moved. I felt very happy got house. I and my fiancee decide get John for help assistant very great. He is help to us explain how to step important make sure house key need fix in house don't want get problem in house.

Heather Harper is very responsive to my client's and my questions, is readily available (which was helpful for the day-sleeper buyer of 7294 Royal Troon), and she ensures that all timelines are met.