Customer Testimonials

Every step is well explained, the website is easy to use, and I felt informed about where I was at each stage of the process.

I recommend Heather Harper because I know she'll help my clients understand loan options, programs that may help them save money, and funds needed to close. Heather also recognizes the urgency of today's seller's market by providing quick responses when my clients need pre-approvals and clear, understandable cash-to-close estimates for making quick decisions to submit offers under tight deadlines.

I knew John Adams Mortgage would likely offer me a better deal than one of the online services, and they did with the same rate and lower fees, but I particularly like working with a local lender who is available by phone when issues crop up that need to be resolved quickly. Heather gets most all of my real estate client referrals because she's a great communicator and problem-solver.

Heather was fantastic from start to finish. This was our first time buying a home and Heather was not only prompt, but did an amazing job explaining the next steps and the needs. She sent end of week recaps and made sure to nudge is if we were slow to respond. I really appreciated the videos that she sent regarding the process as well because that helped me to understand what was going on and why.

Hands on and knowledgeable

All my questions and concerns were answered quickly and correctly.

Very polite and personal

Heather was very helpful guiding me through the mortgage process. Always available to answer my questions.
Thank you so much Heather.

The refinancing process was very seamless. All of my questions were answered along the way with information being sent out to update us where we were with all of the document. Thank you for help us

Excellent communication throughout the process

Heather was excellent! She was very helpful and super responsive.

As always Heather is very professional and timely with everything our mutual clients need from contract to close. She is an asset to the Malcolm Team and John Adams Mortgage.

Very smooth and professional service!

Heather was great from start to end. She made the process easy for a first time buyer

Responsive, knowledgeable , accountability. Heather was upfront and straight forward.

Hi.
Both the wife and I can’t say thank you enough For the service and total customer care Heather and the staff made this happen!

The process was easy even though we had pauses along the way, which is normal. I had tons of questions and questioned the process without hesitation Heather explained everything and that put me at ease. Heather is a great loan officer and John Adams Mortgage Company is lucky to have her.

GREAT COMMUNICATION

Heather ALWAYS stays on top of the process.

Heather was very responsive. I loved the electronic signing through the application process.

Service was great. Would recommend to anyone

Attention to detail. Exceptional knowledge and responsiveness.

Hi Good Morning.

I and my fiancée is first time buy new a house. Because I'm never experience new buy a house. I know how to basic my credit good and loan that all. But that is loan for home have much explain deep more challenge for us more new step good experience. That is house for only chance give you last stay on ground not moved. I felt very happy got house. I and my fiancee decide get John for help assistant very great. He is help to us explain how to step important make sure house key need fix in house don't want get problem in house.

Heather Harper is very responsive to my client's and my questions, is readily available (which was helpful for the day-sleeper buyer of 7294 Royal Troon), and she ensures that all timelines are met.

It was very user friendly. It has been a while since I purchased a house and much as changed. Heather kept me update throughout the whole process and I was never surprised with a setback.

Heather and her team go all out and trying to get transactions done on time and with excellent communication to our clients

Easy process

Heather Harper was a fantastic person to work with. She provided regular updates to both the home purchaser as well as myself. She made everything easy to understand for the home buyer and was efficient, friendly, and professional.

Very attentive to the customer. Very available, felt like I was the only person they were working with! Made every part of the process easy to understand, did not hesitate to explain anything I had questions on. Just fantastic to work with.

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