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based on 87794 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Job, as usual! Thank you
Great service and carpets come clean
Here on time very professional.
The technician really cared about the quality of work he was performing
Appeared to really clean well.
Technician was courteous and did not hard sell additional products.
very good
Very friendly and professional staff. Timeframe was accurate and the carpets look amazing! Would definitely use the company again and recommend to others.
Prompt, professional, and effective!
Environmentally safe
Clean and friendly tecs
Service is excellent and love the way my floors look when they are done. I don't use anyone else to clean my floors. I've purchased the water, I'll be curious to see the results in my own cleaning. Thanks!
Our carpet are 16 years old and look great. Zerorez is the best! Charlie was great!!
You could provide moving furniture to your resume
Service people were very polite & on time.
Carpet looks great! Our service technician was excellent.
Great Service & carpets look like new!
I couldn’t believe how beautiful my tile looks. The carpet turned out excellent also but I was really surprised that my tile looks like new again!! Definitely will recommend Zerorez.
Great service!
Better spot removal.
Love how soon they were able to come out and the rooms smell and look great!
Very fast and honest about pricing. I love your product and have never had a bad experience!
No sticky residue and carpets look and feel very clean afterwards
On Friday the scheduler told me that the tech would call 15-20 minutes prior to his arrival time. My time slot was 4-6pm. He arrived at 3:40 WITHOUT a call. When I asked him why he didn't call to let me know he was on his way, his reply was that it wasn't in his notes that I wanted him to call me beforehand. I explained what I was TOLD. He said again, it wasn’t in his notes and acted like he had never called a customer to let them know he was on his way. If the scheduler states that, then that's how I would assume is the company's protocol. I had just returned from a 'one hour test' at the hospital that ended up being over 3 hours, so I was not at all ready for him and had to move everything in a hurry.
After he cleaned, I inspected the 3 rooms (in daylight) with him and they looked great. He left, I left and returned home that night. I turned on lights in the family room and immediately noticed 3 spots that I apparently missed due to the lighting. That made me a little disappointed in the job. During the daytime they are not that noticable but with atrificial lighting they really stand out. :-( When I was walking barefoot on it this morning I also noticed a couple 'crunchy' spots. Thought your service didn't leave that..? Anyways, they do look much better but like I said, the 3 spots in the family room was a disappointment.
The arrival & the completion of the work are done quickly quite well. We have used Zerorez services on several occasions, and have never been disappointed.
Very easy to schedule an appointment online. The cleaning process was quick and easy. The results were great as well!
Employee was excellent
I did not like that the technician we had did the carpets inside the house. He got water stains all over my floor. Some will not come out. Also my husband had to watch him closely. He tied to clean only one side of the couch cushions. We paid a lot of money to get the couch clean the he tries to clean only half. Our technician last time took all the carpets out side and did them. He did a much better job last year. Not happy this time
Very helpful and extremely courteuos
You put a hole in my wall
The technician that you sent was really good. He explained your products well and did a very good job.
However, the office that handled this, did not do a good job. It is because he did so well that I would recommend Zerorez. They didn't bother to call me to book the times until 6:15pm on Friday night. I had booked Monday so that I would not have to deal with setting the times up during Sabbath. Since she didn't call until late on Friday, I ended up having to call her back on Sabbath.
I called her back immediately after she called me and I got a message that the office was closed and no one was available to speak with me. Since it was my Sabbath, I didn't call on Saturday, but attempted to call on Sunday. I got the message that Zerorez was closed. I left a message stating that it was very important that the carpet be cleaned on Monday.
Apparently, they had gone ahead and booked it for 10am. I received a call very early at 7:30 am asking if they could come early as they had a cancellation. In the end that worked out well for me as it could dry all day. I hope that in the future, the local office does a better job at scheduling. It so happens that is what I do for a living and handle 60 staff members. There isn't a reason for this to be so complicated.
Thank you!