Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87309 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 21, 2018 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

I was happy to see that my pet stains are gone. Carpet looks great.

Report a concern   September 20, 2018 — Rated 10 out of 10 by James Suerod Zerorez Phoenix
What do you like about our products and services?

You have a competitively priced product. I was reluctant to purchase a product that uses primarily water to clean stains out of a carpet. My brother insists on everything in his life being as natural as possible so I thought that we would give your company a try and I'm glad I did.
I found your business to be professional and pleasant when I called. This made it easy for me to place an order for service.
You honored our price agreement. Your service Tech Zack called to inform me that he would be at my home in 25 minutes and he was punctual.
Zack was a most courteous and professional worker, taking care to protect our home inside and out.
I am extremely pleased with Zack's attention to detail and our carpet once again looks new.
Thank you Zerorez.
Sincerely;
James S.

Report a concern   September 20, 2018 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

We had our tile and grout cleaned for the first time in 13 years and it looks fabulous--just like the day we moved in . Thanks

Report a concern   September 20, 2018 — Rated 10 out of 10 by Jeanie Paul Zerorez Phoenix
What do you like about our products and services?

Great service, I am very pleased with the carpet. Tech was very courteous and nice.

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service... efficient... thorough. Didn’t try to haggle me for prices or sell me services

Report a concern   September 20, 2018 — Rated 2 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The girl that came to my house was NOTHING like the first three guys that have been over. I don’t have any stains on my carpet I just thought it was time that they should get cleaned. She made my carpets wet and so wet that they were wet for over 12 hours!!! I turned all fans on high and left all doors open and also turned my air way down to help dry them. Normally they are dry in three to four hours!!! Not 12!!! This was a really bad experience and I would not recommend using zerorez if they are not willing to make this right! I don’t need my carpets cleaned again for awhile so I would like part of my money back!!!

Report a concern   September 20, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Fast, professional, arrive on time, an excellent cleaning every time.

Report a concern   September 20, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Affordable

Report a concern   September 20, 2018 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Good service - except the price quoted by the rug cleaner here to do the rug in the shop was less than what it was two days later when the official quote was given and it was $150 higher - my wife called to complain and finally they lowered the price to a figure closer than what was first quoted by the first service call

Report a concern   September 20, 2018 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Clean with no crunch. Service person was knowledgeable and careful. Did a good job.

Report a concern   September 20, 2018 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

My rugs looked like brand new after. Had some spots which he was able to get out. Also had the tile & grout cleaned and sealed and turned out really good. The man who did the cleaning was very polite & efficient. I'm very happy with Zerorez and the job that was done.

Report a concern   September 20, 2018 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Employees first. Great results too.

Report a concern   September 20, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Nice job cleaning my tile. Looks so much better. Great feedback on time window and arrived on time with a call first.

Report a concern   September 20, 2018 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

The people were great, very professional, friendly Did a outstanding job, tile and carpet look fantastic.

Report a concern   September 20, 2018 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Good Servies

Report a concern   September 20, 2018 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Great service, everyone I dealt with was excellent

Report a concern   September 20, 2018 — Rated 10 out of 10 by Shannon Marcus Zerorez Phoenix
What do you like about our products and services?

Great service and professional technicians.

Report a concern   September 20, 2018 — Rated 10 out of 10 by Elaine Sullivan Zerorez Phoenix
What do you like about our products and services?

My carpets look great! Pet stains and construction residue are gone. I’ll be recommending this company to all my friends. Thanks for the wonderful service.

Report a concern   September 20, 2018 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

Clean, efficient process and great customer service.

Report a concern   September 20, 2018 — Rated 10 out of 10 by Robert Coon Zerorez Phoenix
What do you like about our products and services?

This company is amazing, they accommodated my schedule and there service technician Amanda went above and beyond. She left the home sparkling clean!
Thanks!!!

Report a concern   September 20, 2018 — Rated 9 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Tech arrived on time, completed a thorough job efficiently, and was professional in demeanor and conduct.

Report a concern   September 20, 2018 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Lacey Smith did an excellent job on our son's house, so Marilyn and I wanted her to do our granite.

Report a concern   September 20, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, completed the cleaning quickly and professionally.

Report a concern   September 20, 2018 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

My service tech was wonderful.

Report a concern   September 20, 2018 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   September 20, 2018 — Rated 0 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I hired Zerorez to clean the grout in my house instead of re-grouting. Some of the grout came clean, but there were a LOT of dark areas left. Meaning I still had to re-grout areas. So, I paid $179 for a bad job! (I have pictures of the "after").

The tech called the office and said I get a follow-up visit. They could come back after I re-grouted the areas Zerorez couldn't clean. He said someone from Zerorez would call me. NO ONE EVER CALLED ME!

After I re-grouted the areas THAT ZEROREZ COULD NOT CLEAN, I called in for the follow up cleaning. The rep said they will not come back because I re-grouted areas, unless I wanted to pay AGAIN! After discussion, she said her manager "Teddy" would call me back. Teddy never called me back.

Poor cleaning job. Misinformation about the follow up visit. Waste of money. I don't like leaving bad reviews, but in the case of Zerorez, I think it is warranted. I will be leaving similar reviews on Social Media.

Report a concern   September 20, 2018 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

I was amazed at how great my tile looked when the job was finished. The grout even looked brand new. I will definitely use Zeroerz again and recommend them to our friends and family.

Report a concern   September 20, 2018 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Great technicians.

Report a concern   September 20, 2018 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

The results were better than I expected.

Report a concern   September 20, 2018 — Rated 10 out of 10 by Jane Budrow Zerorez Phoenix
What do you like about our products and services?

Dries a lot faster than other services, no odor, and carpets seem to stay cleaner longer. Great for carpets, not sure about tile grout.


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