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based on 87299 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning does not leave residue
Very quick, informative and no residue!
Fast, professional, and always a great turn out!
Timely as expected.
Technician explained well.
Amazing job by Zach our technician. He explained the process fully and asked questions to better clean or carpets. He was AWESOME and I hope I can request him by name next time!
My carpets weren't crunchy when they dried. The tech was great.
very good service and was delighted of the cleaning
We have always had a great experience with Zerorez
Carpet looked new! Jake was excellent rep for company and did great job.
Service and results are exactly as described. Friendly, yet, professional technician that was on-time and answered my pre-cleaning questions to my satisfaction. I appreciate no hidden fees or charges, the phone quote for cleaning is the cost. Thanks, Zerorez!
Efficient, no hassle, clean carpet!
Great technician Terry.
We like that they don't use harsh chemicals, just empowered water.
Carpets look amazing. Very efficient service
Price and efficiency
Service and timelines
They are fast and Thorough! My carpet looks like the day I bought it! Good job guys!
Hi,
We were very happy with the results we obtained from Zerorez. Gary, the technician, did a great job and gave us some helpful hints about taking care of our carpet.
We will definitely be using Zerorez again,
Thanks,
Greg
Easy to schedule and service was completed quickly.
Easy to schedule and informed throughout the process.
The technician did an amazing job cleaning the tile. He was very professional.
Very pleased with outcome. Never knew my grout was such a bright white. Great job.
It was an awesome experience!
Fast,efficent. Great job. The technician explained everything in detail
Hello,
I sent an email to Zerorez on Oct 12th regarding my appointment that day. I haven't heard back yet, but this was my feedback from that day - This morning I had the redo cleaning partially completed for my tile flooring. The technician attempted to clean the tile to the standard we were expecting, and was unable to. In total, there were 4 areas for him to redo. After cleaning two areas, he stated that the grout was just discolored and regardless of what aggressive treatment he performed, it wouldn't come clean. The tile is newish, within the last 2-3 years. The grout has areas of white and some areas of stainage. Pictures available, but unable to upload on this feedback form. I included them with my original email to Zerorez on 10/12.
I am disappointed that the first technician didn't notice the inability for the Zerorez process to work effectively right away, and stop the process immediately without upselling me too sealing it and utimately charging a total $150 for a service that left my tile looking the same as it did before he started. This second technician noticed the inability for the process to work and indicated after cleaning the first area. He suggested we stain the grout ourselves to the desired color. After the explained that process, I respected and told him not to bother with the rest if the zerorez couldn't fix it.
I'm just very dissatisfied that I paid $150 for this and my tile looks about the same. I wasn't aware that Zerorez only worked well for maintaining clean title and grout, based on what my technician said. He said it could not remove the built up dirt. When I researched the company, it said the below which did not happen.
From Website:
Restores your floor's appearance to "like new".
Removes soil build-up with our No Residue technology.
Please let me know how we can make this right. I appreciate your help. Thanks Name removed
Very efficient and non invasive. The gal that came out was very knowledgeable and nice.
I was very excited to have my carpets cleaned by Zerorez as I have heard nothing but good things. Maybe my expectations were too high, but I am not impressed at all. My carpets look just as they did before, my tile has some areas that were completely missed even tho I paid extra to get the grout cleaned. The technician told me that those stains I pointed out would go away once the grout dried, they are still there a few days later. I have pictures if you are interested in seeing what I mean. $380 later, my floors look no different than they did before. I will unfortunately not be using your services in the future. Thank you
Always professional and do a great job.
My carpet looks great and the young man who did the cleaning was very conscientious and made sure I was happy.