Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87774 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2020 — Rated 10 out of 10 by Dianne Young Zerorez Phoenix
What do you like about our products and services?

Carpets do not have any residue and dry quickly.

Report a concern   March 20, 2020 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

On time, professional technician and reasonable cost for two rooms. Carpets looked much better upon cleaning.

Report a concern   March 20, 2020 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

We had a great experience with Trayvon who was the tech sent out to clean our carpets. He was very professional and fast, and my carpets look great. Even tho it was raining yesterday it didn’t take too long for my carpets to dry.

Report a concern   March 20, 2020 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Amazing product

Report a concern   March 20, 2020 — Rated 10 out of 10 by H.F. Zerorez Phoenix
What do you like about our products and services?

Great service, knowledgeable staff. Will use again.

Report a concern   March 20, 2020 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Jeff was very polite and professional. ZEROREZ cleanest carpet we have ever had !

Report a concern   March 20, 2020 — Rated 10 out of 10 by Randi Torres Zerorez Phoenix
What do you like about our products and services?

Great service! Trayvon was very professional and my house looks amazing. His recommendations were spot on. I appreciated them. I will send my friends for your services and recommend Trayvon.

Thank you! Randi

Report a concern   March 20, 2020 — Rated 5 out of 10 by S.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Part of the job wasn't done. When I called to report it, I was told there could be an extra charge. When the service person returned three days later, he argued with me that it wasn't in the original quote and had to call his boss. After he came back in and said he would do it for "free," I reminded him that we discussed the best way to clean that runner when he first got here, the first day. He admitted that he remembered it and that we had, indeed, included it in the estimate. In order to have the second appointment, I had to again catch and put away four cats and two dogs. This is a huge task. Also, I work over nights, so it meant losing sleep again. It was highly annoying and I felt like I was being called a liar.

Report a concern   March 20, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule appt. Thenichen was polite and thorough in his job. Very pleased with my experience with zerorez. Will recommend them.

Report a concern   March 20, 2020 — Rated 8 out of 10 by M.H. Zerorez Phoenix
What could we do to improve?

Our tile floors look great, except immediately under the blinds and behind the doors of the pantry and powder room!

Report a concern   March 20, 2020 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Quick, Painless, Great job.

Report a concern   March 20, 2020 — Rated 10 out of 10 by Bonnie Finocchiaro Zerorez Phoenix
What do you like about our products and services?

Everything!!!!

Report a concern   March 20, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Service tech was awesome. Carpets look and feel great.

Report a concern   March 20, 2020 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I appreciate how clean you get my carpet

Report a concern   March 20, 2020 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very thorough and professional. I was very pleased with the results and the efficiency of the cleaning.

Report a concern   March 20, 2020 — Rated 10 out of 10 by Tracy Romero Zerorez Phoenix
What do you like about our products and services?

I am ashamed of myself for not remembering the little gals name that cleaned our carpets, but she was amazing. She did a really good job and she was very personable you guys are lucky to have her! I would love to have her be my cleaning person again when I do my tiles.

Report a concern   March 20, 2020 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Love how clean my carpets are after zerorez completed the service-dry quickly as well.

Report a concern   March 19, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Our tech was great!

Report a concern   March 19, 2020 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Great service. No more smoke smell from the carpet.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Janice Mead Zerorez Phoenix
What do you like about our products and services?

Our tech, Kevin Brown was very professional and thorough when cleaning my carpet.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Kevin Dewey Zerorez Phoenix
What do you like about our products and services?

Great service and clean carpets. No residues.

Report a concern   March 19, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Called and was able to get a technician out the next day. Dion did a wonderful job removing slime from the carpet. Would recommend this company and will use Dion again in the future.

Report a concern   March 19, 2020 — Rated 5 out of 10 by E.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Everything looked good upon cleaning it. once it dried there were serval whiter patches on the carpet that looked really clean while the area around it looked dirty. Looks like a spot treatment was done to a few areas which made it extra clean and really stand out.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Xavier Robles Zerorez Phoenix
What do you like about our products and services?

Our tech Racheal was Awesome!!

Report a concern   March 19, 2020 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   March 19, 2020 — Rated 8 out of 10 by C.N. Zerorez Phoenix
What could we do to improve?

Maybe pricing

Report a concern   March 19, 2020 — Rated 10 out of 10 by Troy Frippo Zerorez Phoenix
What do you like about our products and services?

very friendly serviceman and very clean results

Report a concern   March 19, 2020 — Rated 7 out of 10 by L.S. Zerorez Phoenix
What could we do to improve?

Grout cleaning was some what better than expected. After the grout dried there are a number of locations that need further effort.

Report a concern   March 19, 2020 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

I have heard about the company for several years from a radio ad and had not enlisted your services because we are renting our home. But we have recently purchased a new home and wanted to take my area rugs with me clean and refreshed. The technician who cleaned our carpets was very professional, neat, and efficient and did an outstanding job, especially on one of the carpets that was badly soiled from just bottom of show dirt over the years. They both look brand new without the stiffness that normally comes from carpet cleaning.
I may need to clean a couple rooms in my new home and will definitely use you again. Thank you!

Report a concern   March 19, 2020 — Rated 2 out of 10 by G.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had to ask the tech to go back over the rug. They were at my house for 15 mins and said they were done.


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