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based on 26439 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, efficient -- but I hate all the phone calls and I hate this survey. After I finish, I want to be THROUGH
They always recommend exactly what is needed for my carpet and area rugs. Prompt service and friendly staff!
Workers were very professional. They recommended pre-treatment to take out pet stains and showed me which stains were unlikely to come out. Did excellent job.
I could not be more pleased with the service. The technician was professional and my carpets look brand new. He put pads around the corners of furniture in the way and he swiffered my hard wood floor on the way out the door. Honestly, I was ready to replace the carpet before he arrived. Plus, he cleaned all the black lab dog hair from my sofa. Impossible, but he did it😊
Always a great job
Courteous efficient and results oriented
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Quick response time and technician was courteous and professional.
Mitch was so nice he did a wonderful job on my sectional and ottoman it looks and smells so good!!! He was very fast I could talk to him all day he was so friendly and patient while I was homeschooling and caring for my toddler which was all over the place. I will definitely request for him when I need my furniture or rugs cleaned!!! Thanks
I was able to get more stains out on my own I felt like the gentleman who came to clean our floors rushed and missed a lot of areas.
The technician was very thorough and polite. Carpets were nice and clean and all stains were removed.
Service was outstanding very professional very good cleaning. Personal was very friendly and very professional
Great job. Andrew was very nice
Amazing... Never disappointed!
Third time we have used Zerorez!
Fantastic results!
Product is good. Customer service is great
Competent,pleasant service person
Always satisfied with service provided and the extra attention given to satisfy the customer.
Our technician was friendly and worked quickly. I work from home and he worked around me and got the job done with no disruption. Our carpets and rug look and feel amazing under foot. I've noticed an improvement in my indoor allergy symptoms too. Zerorez is a must for us, at least once a year as long as we have carpets.Thanks for the excellent service.
The gentleman who came out was very nice, early and came in and got the job done. Explained what he was doing and wasn't irritated In the least about my children watching.
Personnel and it cleans.
Each time I have used Zerorez, the technicians have always been knowledgable about how to address my needs and very polite and professional. They take the time to explain the cleaning process ensure the work is done to my satisfaction. This time, Collin cleaned an area rung and the bedroom carpet. He was polite, professional, and cleaned the areas beautifully. Zerorez call center staff is also amazing! I've called twice for last-minute jobs and they do everything to ensure I am taken care of right away. Zerorez was recommended to me by a friend who stages homes for sale for a living and I can see why she relies on them time and time again. Keep up the great work!
You do a wonderful job.
ZeroRez is always prompt and professional. Their team is always very nice and accommodating. We’ve used them many times and are always impressed!
Service was excellent as usual!
Mitch and Jeff were so profesional and the service we received was excellent! I definitely recommend Zerorez and them.
Customer service and the non use of soap to clean carpets
The service person was excellent - very cordial and respectful and he did an awesome job! The difference in my tile floors and my couches was incredible. I love the fact that the product does not harm people or pets. I also love the fact that the company works on weekends, so that people do not have to miss work. I would highly recommend them to everyone - in fact, I already have!!
We had our leather recliner cleaned. Prior to the cleaning the tech explained the process and the time period to wait to us the chair (which was only for 45 min). But it was nice that he pointed this out and answered several questions I had. We also had our foyer grout cleaned which I was on the bubble doing as it didn’t look bad. I was quite surprised after he finished & sealed the grout it looked so much better. Glad we did it!
Customer service and quality job!