What our clients think of us!

Try not to upsell services so much. We hired someone to come clean our carpets at a set price but suddenly the price more than doubles from added treatments? Also it wasn't just a simple one time offer. There were different points where the carpet cleaner tried to upsell us on additional services.

The quality of the cleaning didn't seem to match what we've seen in the past from your company.

Professional manner the way the work was handled

I requested Anthony to clean my carpets. I was assured he would do the work. Then 30 minutes before the scheduled arrival, Joe called and said he would be cleaning the carpets because Anthony had the day off.

The service itself was terrific. The guys arrived on time, were quick and efficient, and were flexible about the parking issues. The carpet is clean and looks good. It's simply the price that got me. The pet treatment, especially because no range of price is listed on the website, was surprisingly high - I ended up paying for 2 small rooms what my parents pay for an entire house without pet treatment. So while the work was good, and I'm happy to have a clean home, I will probably seek out less expensive treatment next time, and while recommending the great work, will warn my friends of the high rates not listed on the website.

Also, I was told that should I have another pet stain, to lightly soak up, then apply pressure, then pour hot water over the stain - and that has not made any difference, so I already have another stain, regardless of whatever final element was applied after cleaning.

The pricing was changed several times by your employee while he was hear. I felt like we got ripped off on the kitchen counter cleaning. He told my wife a price $100 less than what he told me and we had to pay the higher price. You need to furnish a list of pricing to the customer so it is not so wishy washy.

Let customers know about carpet protector being striped off and cost BEFORE carpet is cleaned. My tech was very nice
,on time and polite. He got the embedded dirt out of my living room carpe
t in most of the places. Since the carpet was so wet afterwards, I could not tell if he got all the dirty areas until the day after. One really dirty area looks great and two of the other areas still have a grey hugh and dirty look to it. Not sure if someone can come back and redo 2 spots in the living room or not. I believe it will come out of the carpet because the other areas like that did. Thanks!

Well, everyone waas very nice, but there was a 3 hour window to come and clean my mom's carpets, and your man was 15 min.s late, and though he was apologetic and nice, I had had to waste 3 hours out of my day off, to wait for him. I live in Lewisville, and my mom's house is in Fort Worth, so I couldn't sjust leave and come back easily.
I also read on the email you sent me, that your late policy was, that if you were late, you would clean an extra room for free. However, since you were cleaning all the carpets, he could do the extra free room, but I thought he might at least offer a discount or something.
Again, everyone was very nice, but if you want to improve, please be on time, or at least offer a discount for your tardiness. Thank you.
Sicerely,
Name removed

No harmful chemicals used, service was very fast

Punctual, fast and courteous.

Carpets really look good after cleaning, and the products do a good job of spot removal.

The technician was amazing. I even took the time to call his boss. He did an amazing job, and really gave 110% which is unheard of these days!!!!

Paul was super, Great guy and he knows his stuff.

I was very pleased to see that spots and stains were removed. Technicians very considerate. Just not completely satisfied that the arrival time was not within the window quoted.

Ricky, our technician, was very friendly and talkative. We felt comfortable having him in our home and are very pleased with the outcome of our carpet. Even though we have plain old apartment carpet he made it look like new! I strongly recommend Zerorez.

Your cleaning agents really work; your techs are helpful and professional.

I don't know yet. Scheduled for service in a week. However Bo was very courteous,professional and made me feel comfortable about my decision to hire your company. I look forward to seeing what zero rez can do.

PROMPT & PROFESSIONAL

Friendly technician. Eager to please. Loved that the carpet was not sopping wet when he left.

i was very pleased with the service. the technician was nice and explained everything. thanks so much. i will definitely use your service again.

the fact there are no chemicals. Everything came very clean and love the service! I definitely recommend to everyone that talks about getting their carpet cleaned.

Outstanding service
Because I had the carpet treated with your special scotch guarding solution on a previous visit, the stains and spots cam up with ease. I was worried since I had just had some construction work completed in the house and there were a lot of spots.
Carpet looks brand new!

Mike L. did a wonderful job. The carpets look and feel fantastic! I have already recommended your company to a friend!

Safe for babies

They're clean & safe (no chemicals); servicemen are respectful & professional, and take pride in their work. Prices are competitive. Have used ZeroRez twice, and will never use "the other guys" again!

I have recommended Zerorez to several people. The technicians are very professional and friendly. I have a 20 year old carpet and although it can never look brand new again, after it is cleaned it gives it new life and looks great.

I thought the service was good, the tech was informative and will use Zerorez again

The tech that cleaned my carpet and sofas was very nice. Everything was cleaned without chemicals!

They perform as promised.

The friendly technicians, and great patented process of using just water and sanitizing the carpet.

Prompt service, professional employees, and cleaning process.