What our clients think of us!

On March 15 we called to schedule an appointment to clean carpets in 3 rooms, the kitchen tile floor and two upholstered chairs on March 24. On the 23th the office called and said someone would be here between 1 & 3 pm. The Tech did not show up until 7:55 pm. I told him that it was too late. He asked if I wanted to reschedule. When I said yes, he checked with the office and told me someone would be here between 8 & 10 am the next day (March 25). Around 9:30 am we called the office and were told someone would be here between 1 & 3 pm. Office called at 2:30 to say Tech was running late. Office called again at 3:55 to say Tech was on his way and would be here by 4:20. He did arrive around that time.

As he cleaned the carpets he said that some of the darker spots in high traffic areas could not be cleaned. As he cleaned the tile floors he said the dark colored grout between the tiles would lighten up once it dried. He did the carpets, tile floor and chairs in less than an hour. After he was done he went out to his truck to check something. When he returned, he walked across the damp carpet with his dirty shoes leaving several footprints that I thought we could vacuum up once the carpet was dry.

The next day the dirt from the footprints could not be vacuumed up, the high traffic areas still looked dirty and the grout between the tiles was still dark. We then contacted Dalworth who happened to have a cancellation and came out on the afternoon of March 26th to re-clean the carpets and tile floor. They removed the footprints left by your Tech, cleaned the high traffic areas on the carpet and cleaned the tile floor so the grout is now bright again.

This was the 4th year we had used Zerorez and had not been displeased before but this year was a horrible experience and feel that what we paid for your services was comparable to throwing money down the drain.

I like the concept of not using any chemicals or soaps.

Better pricing on the area rug.

Friendly service man. Knows how to get stains out. Tells you the process

quick service

I love these guys, and I'm a difficult customer! We have had frequent pet accidents, the worst messes, and these folks cheerfully do everything they can to restore my carpets to like new condition. Don't know what we'd do without you! Thanks!!

The technician was very professional and knowledgeable. We didn't buy any of the upgrades due to other priorities. Since then my hubby and I have talked sometime next month I will be calling to order the filter and the protection for the carpet.

Being a business owner myself, it's very hard to find employees that take pride in what they do. My sister Erica Woodard referred you. We'll definitely be recommending Zerorez!!

Thanks again
Eric and Lameshia Gilbert

The process doesn't leave the carpets sticky or with a strong odor, and the carpets look great!

I can still smell pet urine. I think he did the best he could, but the commercials make it sound so much better.

Mr. Harrison called ahead, was on time, very thorough, and did a great job.
He was also very pleasant.

Excellent service. Robert was very accommodating. He made sure that I was completely satisfied throughout the project. Terrific service.

I have used Zerorez twice now and they are very professional and my carpet and tile look like new!!!

I loved the quality of the work and the experience. The service technician was very informative about the process. His attention to detail and ability
to educate me on the process was very encouraging. I have already recommended. The services to 3 of my friends.

Technician very courteous and efficient.

Friendly, professional workers.
Cleaned carpet really well.

I have had some specific carpet concerns that a competitor did not resolve.
About 3 years ago a dedicated and persistent technician tackled the issue
with tenacity! Zero Rez is now my only carpet cleaning company!

Very efficient service. The carpet looks brand new after cleaning.

The service man was courtesy and dos a great job. Now that it has fully dried it still looks dirty.

First of all I like the people you employ. They are hardworking and really want you to be happy with the results. Edwin did my carpets this time and really spent time to get the carpets clean and sanitized. Next I like that it is 'green' cleaning and will not harm children or pets.

One thing I wish you would consider is reducing the price for the pet treatment. If you have pet issues you really need this service but it is priced so that most can't afford it.

Everything was amazing!

Great technician! Very friendly, knowledgeable, professional and courteous

Excellent technician, great product and service. Love the lack of checmicals and how amazing my carpet turned out.

The carpet dries quickly

The products are clean and environmentally friendly. Your service is dependable and highly professional. Response time is quick and follow through excellent.

professional on time efficient and cordial

You did make it right. You adjusted your schedule to accommodate us on the time. we appreciate Mr. Golden flexing for us. The cleaning was great as always. Thank you for flexing for us. We have very tight schedules and in the future I will ask for Mr. golden as we have to have a specific time.

excellent quality of work, reliable, and great to work with.

Quality service and customer support

You are dedicated to doing a good job & won't leave until I'm satisfied.

Carpet cleaning with no soap residue