Member Testimonials
Great hours of access. The facility is also very clean.
They are always there to help you and to show proper was to exercise help with understanding what goals you may want to achieve , great people
I love First name removed's swimming instructor. She is so patient with him and energetic. She comes talk to us after the class is over, and I really appreciate that. I also spoke to the front desk about becoming a member and they were very helpful. They answered all doubts and were very knowledgeable. Everyone that I've met there has been really nice. I would highly recommend that location along with First name removed's swim instructor.
The management, staff and instructors are the very best. I have worked out at several studios throughout the Kansas City area and the Providence YMCA meets or exceeds them in quality. Color me very impressed.:)
The facility is nice, equipment is well maintained and the staff is polite and friendly.
Customer service, cleanliness overall a great place to work out. Everyone is wicked nice.
Offer many classes
Friendly, convenient, clean
Comprehensive programming.
Friendly
Everyone is very friendly and personable. I enjoy my time at the Y and I especially enjoy the fact that all of the trainers are so knowledgeable about Fitness!
Very courteous staff
Friendly staff
It makes me feel comfortable with whatever level of fitness that I'm at. The staff are really friendly
Make sure that you meet your needs in the exercise goals
Great customer service
The Providence YMCA is a very good Christian organization in our community. There are many good opportunities to volunteer. I volunteer every week at Providence YMCA and I love it. Please contact me about your upcoming 2016 annual dinner which is very nice. I attended last year and I would like to RSVP for this year's celebration. Thank you! Please contact me at Email address removed
Keep the heated pool functioning and I love it.
They have a good trainer. Nice enviorment.
Takes a genuine interest in you as an individual! Friendly staff!
Greeting people in a prompt, cheerful way. Provide excellent teachers for the various classes.
They provide assistance for all age groups, whether class environment or use of their equipment. They are flexible in making any necessary changes. Most importantly, the staff is friendly.
Greeting people as they enter by names.
Works well with the individual.
Meets the needs of all ages and physical ability.
this ymca does a great job at not much. i was told i should come to a class on a Sunday and was promised child care would be available, that person never showed up and another employee had to be pulled to do it so i could attend the class (after i did the first 10 minutes of the class holding my baby and trying to tend to my other child). when i asked the person at the desk where the child care people were she assured me in a fairly condasending tone that "there is NEVER child watch on Sunday". i tried to explain to her that there was supposed to be a special reason for the day and she just kept repeating herself and didn't even try to assist me.
* first tip- all employees should be certified and up to date on training to step in and ready to step into the child watch area if they are needed.
*the paper towels for drying hands are set to a ridiculously short length so that i have to use 2 to 3 pieces to get my hands mostly dry.
CHILD WATCH and scheduling is poorly done. i have said before and will say again. a final person needs to go over and thru all schedules and lessons to make sure that there are no over laps and that child watch is avaliable. there have been several instances where child watch opens at the same time a class starts so there is no one there to check in the kids when they are dropped off, making the parent late for class or they must leave early, this makes some people uncomfortable and they dont want to walk in late or have to draw attention to leave early to pick them up.
Overall the attitude of the employees (not class instructors) is a very thats not my job kind of attitude, or the i dont have to do that if i dont feel like it. i see many lazy people more interested in their own conversations than greeting the patrons as they walk in or helping them scan the cards when their hands are full of children.
the staff could really use a full lesson in customer service and attention to detail. do everything you can to help your patrons with what they need.
Great hours Equipment Maintained
YMCA is a place to go, where there is something for everybody in my family to Enjoy. My Infant enjoys the Daycare,my 12 yr. old plays basketball, while I workout.
Kids
We've gotten weekly updates on his progress swimming and his teacher makes adjustments so each child gets the most out of class.